Uniphore, a US-based conversational automation technology company, has acquired Red Box, a UK-based voice specialist, to strengthen its footprint in Europe.

The financial terms of the transaction were not disclosed.

With the acquisition, Uniphore adds Red Box to its innovation portfolio that includes no code low code development, emotion AI, and knowledge AI.

Uniphore also anticipates to improve the capabilities of the Uniphore X platform through the transaction.

Red Box is an open enterprise platform for capturing voice, screen, and metadata from conversations in real-time and post call.

Umesh Sachdev — Uniphore co-founder and CEO said: “During these dynamic economic times, enterprises are realizing the importance of working with integrated platforms that can scale to offer stellar customer experience and proven ROI, versus point solutions and data silos.

“Today, I am excited to welcome the Red Box team to bring even more value to our combined global customer base through innovative technology, and a talented team that will help maximize the value of conversations.”

Conversa by Red Box is an open microservices-based enterprise voice platform and provides customers with end-to-end data sovereignty and open access to the most extensive ecosystem of major AI voice technologies across the globe.

Richard Stevenson — Red Box CEO said: “Through the years, our customers have relied on us to securely capture their most important asset–voice conversations, and to give them full sovereignty of this strategic data set to unlock its value.

“We are delighted to be a part of Uniphore and now also able to give customers unparalleled access to Uniphore’s industry leading AI and automation capabilities, helping them drive their business forward.”

In April 2022, Uniphore acquired Colabo, an AI-powered knowledge automation solution that extracts and uses information from structured and unstructured documents in real time.

  automation, customer experience, Red Box, Richard Stevenson, Umesh Sachdev, Uniphore, United Kingdom