Tech Mahindra partners with Google to revolutionize email automation
Tech Mahindra, a global leader in digital transformation and consulting services, has just announced a monumental partnership with Google. The collaboration aims to launch Tech Mahindra’s Generative AI-Powered Email amplifAIer, an all-in-one game-changing solution designed to radically improve email communication in contact centers, thereby enhancing customer service.
Tech Mahindra’s Email amplifAIer will integrate generative AI technology to offer unified visualization and automation techniques. Its innovative ‘human in loop’ design philosophy will deliver outcomes in a responsible manner, significantly elevating the customer experience. The generative AI tech enables the Email amplifAIer to provide comprehensive solutions for email automation. These solutions range from personalized responses to identifying intents and extracting required entities from emails and other systems, including CRMs and finance applications. The end result? A dramatic improvement in agent productivity, faster turnaround times, and less reliance on human intervention.
Hasit Trivedi, CTO – Digital Technologies and Global Head – AI at Tech Mahindra, shared his enthusiasm about the partnership, highlighting that generative AI would solve challenges like high operation costs and email volumes. According to Trivedi, Tech Mahindra’s Email amplifAIer, powered by generative AI, will set a new standard for efficiency and customer service. It aims to enable personalization at scale and create compelling, visually appealing content. Trivedi stated that, in collaboration with Google, they are offering the most advanced solution for all email needs in the contact center space.
Chandra Sankholkar, Director of Google Cloud Partnerships in India, underscored the transformative power of Google Cloud’s generative AI. He emphasized its potential to deliver real-world value across industries, particularly where data privacy and security are of utmost importance. Sankholkar noted that Tech Mahindra’s new offering would accelerate AI-driven transformations more quickly and effectively.
This groundbreaking Generative AI-Powered Email amplifAIer aligns perfectly with Tech Mahindra’s ongoing initiatives to revolutionize enterprises through advanced AI-led solutions. Notably, this comes on the heels of their recent introduction of other generative AI offerings such as the Enterprise Knowledge Search, Evangelize Pair Programming, and Generative AI Studio. With this latest addition to Tech Mahindra’s suite of AI offerings, the company continues to reinforce its commitment to technological innovation and superior customer service.