Infosys boosts Spotlight Retail Group’s customer growth with innovative omnichannel platform

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Infosys, a global leader in next-generation digital services and consulting, announced its pivotal role in augmenting the customer growth of Spotlight Retail Group. Utilizing the AI-first offering, Infosys Topaz, the company has significantly enhanced the Australian retailer’s online shopping experience.

Impressive Growth in Customer Base and Transactions

The collaboration has led to a remarkable 113 percent increase in Spotlight Retail Group’s customer base and a 93 percent rise in transactions over a 12-month period. The advanced omnichannel digital fulfilment and analytics platform developed by Infosys has been integral to this growth.

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Scalable Digital Commerce Platform

The platform is designed to be scalable on-demand, addressing the substantial surge in transaction volumes experienced by Spotlight Retail Group. This flexibility ensures the retailer can adapt quickly to changing market demands and consumer behaviors.

Infosys' AI-Driven Platform Drives Growth for Spotlight Retail Group

Infosys’ AI-Driven Platform Drives Growth for Spotlight Retail Group

Elevating Online Shopping with Advanced Analytics

By integrating advanced analytics capabilities of Infosys Topaz, the platform has revolutionized the online shopping experience. It offers personalized customer journeys, innovative services like Click and Collect, and Made-to-Measure options, catering to the unique needs of online shoppers.

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Improving Inventory Management and Customer Satisfaction

The digital platform has enabled Spotlight Retail Group to better manage its inventory, reduce order cancellations due to stock issues, and achieve faster order fulfillment. These improvements have significantly enhanced customer satisfaction levels.

Leadership’s Perspectives on the Collaboration

Tal Lall, Group General Manager of Digital and Omnichannel at Spotlight Retail Group, emphasized the company’s commitment to optimizing customer experiences as a key competitive differentiator. The digital commerce platform, he notes, provides deep customer insights while supporting scalability and brand onboarding.

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Karmesh Vaswani, Executive Vice President and Global Head of Consumer, Retail & Logistics at Infosys, expressed excitement over the strong customer and business outcomes enabled by the platform. He highlighted the effectiveness of Infosys Topaz in making enterprises AI-ready.

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