Infosys partners with Pacific International Lines to drive digital transformation in shipping

Infosys, a frontrunner in next-generation digital services and consulting, has embarked on a strategic collaboration with Pacific International Lines (PIL), the Singapore-based shipping magnate known for its extensive networks in Asia, Africa, the Middle East, Latin America, and Oceania. This alliance is set to fast-track PIL’s digital transformation efforts, aiming to significantly influence the shipping and logistics ecosystem by enhancing stakeholder engagement across the board.

At the heart of this collaboration is Infosys’ commitment to overhaul PIL’s customer portal, deploying a modern, scalable technology platform. This initiative is a cornerstone of PIL’s “Driving Connectivity” mission, which focuses on bridging their business operations across their vast market coverage. The partnership will also see a comprehensive revamp of PIL’s web and mobile applications, streamlining the user experience and boosting customer engagement through innovative digital solutions.

With Infosys’ deep-rooted expertise in logistics, the collaboration is poised to provide a robust technical foundation for the performance and scalability of the revamped portal. Addressing critical business challenges such as modernizing web and mobile applications and enhancing scalability will be a multi-year, multi-phase effort. Infosys will also serve as an advisory, guiding PIL on the latest technology and business trends to ensure the partnership yields cutting-edge solutions.

Lionel Patrice Chatelet, Chief Commercial Officer at Pacific International Lines, expressed his enthusiasm about the collaboration, highlighting Infosys’ blend of technological prowess and advisory capabilities as pivotal to PIL’s transformation journey. Infosys’ Karmesh Vaswani, EVP & Global Head Retail, Consumer Goods & Logistics, emphasized the commitment to delivering innovative solutions tailored to not only meet PIL’s current needs but also to pave the way for future industry advancements. Leveraging the AI-powered Infosys Topaz suite, the partnership aims to transform PIL’s customer portals into more intuitive, simple, and engaging platforms.

This strategic partnership between Infosys and Pacific International Lines marks a significant milestone in the shipping and logistics industry’s journey towards digitalization. By harnessing advanced technology solutions and leveraging extensive domain expertise, Infosys and PIL are setting a new standard for customer engagement and operational efficiency in the sector, promising a brighter, more connected future for global shipping networks.