Waffle House taps Oracle Payment Cloud Service for contactless payments

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In a groundbreaking move, iconic American eatery, , has modernized its payment systems, presenting patrons with a suite of contactless payment methods. Leveraging , customers can now effortlessly settle their bills for the beloved waffles and signature hashbrowns using an array of digital options like Apple Pay, Google Pay, Samsung Pay, and standard debit/credit cards. This transition not only caters to the digitally-savvy consumer but also sidesteps unpredictable processing costs for the restaurant chain.

Complementing the innovative payment solutions, Waffle House has integrated MICROS Simphony Cloud Point-of-Sale (POS), streamlining management with a unified data perspective across all its outlets. Patrick Marshburn, the VP of Innovation & Strategy at Waffle House, highlighted the brand’s commitment to preserving the nostalgic diner ambience while marrying it with cutting-edge conveniences. Marshburn shared the success of the swift three-month rollout, noting the immediate positive feedback from both the operational team and the diners.

Waffle House Embraces Digital Age: Launches Contactless Payment with Oracle's Revolutionary Systems

Waffle House Embraces Digital Age: Launches Contactless Payment with Oracle’s Revolutionary Systems. Photo courtesy of Pizza noob 65/Wikimedia Commons.

One of the notable perks of the Payment Cloud Service is the crystal-clear, fixed-fee rate structure, eliminating the burden of monthly minimums and unforeseen expenses. Coupled with Oracle MICROS Simphony POS, Waffle House now boasts a singular, contemporary platform that optimizes data management and operations across all tiers, from the corporate helm to individual outlets.

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from Oracle Food and Beverage commended Waffle House’s enduring legacy in American dining. He emphasized Oracle’s efficient collaboration with Waffle House, ensuring a rapid system-wide upgrade ahead of the peak summer season. While the retro charm of servers jotting down orders on yellow ticket books remains intact, the introduction of digital payments marks a monumental stride towards enhanced efficiency and a top-tier experience for both the clientele and staff.


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