Fiserv unveils new Clover Kiosk and enhanced kitchen display system to optimize restaurant operations
Fiserv, Inc. (NYSE: FI), a prominent global provider of payments and financial technology solutions, has launched the Clover Kiosk and an updated 24” Clover Kitchen Display System, setting a new standard in restaurant technology. These products promise to reduce the total cost of ownership by up to 40% compared to competitors, based on a comparison of published prices. Krystle Mobayeni, Head of Restaurant Solutions at Fiserv, emphasized the transformative impact of these solutions, stating, “The restaurant industry continues to undergo significant change, and the right technology can help owners and operators adapt to run more efficiently and scale more effectively.”
As the dining landscape evolves, the integration of solutions like the Clover Kiosk and the Clover Kitchen Display System is becoming essential. These technologies not only enhance the customer experience through reduced wait times and increased order accuracy but also empower restaurants to manage orders more effectively from start to finish. This is particularly vital as eateries face ongoing challenges such as staffing shortages and rising operational costs.
Hanh Nguyen, owner of the July Moon Bakery & Café, shared her positive experience: “Implementing a self-service kiosk has been a gamechanger for us. Our customers have found it easy to use and like the option of being able to place their own order, and it helps our staff keep up when the line is out the door on weekend mornings.”
The newly introduced Clover Kiosk is designed for intuitive use, featuring a 24” touch screen and an 8” payment terminal with a built-in printer, allowing diners to order and pay at their convenience. Its design emphasizes low-touch interaction and continuous operation, suitable for busy restaurant environments.
Similarly, the enhanced Clover Kitchen Display System is tailored for larger kitchens with a 24” display that connects seamlessly with other Clover software and hardware. This integration facilitates a smooth flow of orders, helping kitchens reduce errors and enhance efficiency.
The deployment of technologies like the Clover Kiosk and the Clover Kitchen Display System represents a significant leap forward in connecting front-of-house and back-of-house operations, which can dramatically improve the efficiency and profitability of restaurants. Thad Peterson, Strategic Advisor at Datos Insights, remarked on the importance of integrating these technologies: “Providing a consistent, quality customer experience in restaurants has always been hard to do, but post-pandemic, the challenges that the restaurant industry has to deal with have increased.”
As restaurants continue to adapt to the digital age, solutions like those offered by Fiserv with its Clover systems are increasingly crucial. These innovations not only meet current market demands but also set the stage for future advancements in restaurant management technology.