Presto Phoenix expands AI-powered drive-thru ordering with Galardi Group across Wienerschnitzel locations

Artificial intelligence is reshaping the quick-service restaurant (QSR) industry, with drive-thru automation emerging as a critical innovation. Presto Phoenix, Inc., a leader in AI-driven restaurant technology, is expanding its partnership with Galardi Group, the parent company of Wienerschnitzel, to integrate its drive-thru Voice AI ordering system across the restaurant chain’s nationwide locations.

This expansion comes as QSRs increasingly turn to automation to streamline operations, improve service speed, and enhance customer satisfaction in drive-thru lanes. By leveraging Presto Voice AI, Wienerschnitzel aims to optimize order accuracy, upselling opportunities, and labor efficiency, setting the stage for a more tech-driven restaurant experience.

What Does Presto’s Expansion With Galardi Group Mean for Wienerschnitzel?

Wienerschnitzel has already deployed Presto Voice AI at 35 locations, with over 50 additional sites currently enrolled for integration. The long-term plan is to roll out the technology across Wienerschnitzel’s nationwide network of 350+ corporate and franchise-owned drive-thrus, making it one of the largest-scale AI implementations in the QSR industry.

This initiative aligns with broader industry trends, where voice automation in drive-thru ordering is gaining traction. By incorporating AI-powered ordering, Wienerschnitzel seeks to enhance the customer experience while driving revenue growth. The technology enables faster service, reducing wait times and minimizing miscommunication errors in high-traffic locations.

How Does Presto Voice AI Enhance Drive-Thru Operations?

The integration of Presto Voice AI into drive-thru systems transforms order-taking by automating voice interactions between customers and restaurant staff. The AI system acts as a virtual team member, handling orders with consistent accuracy while recommending upsell items. This approach ensures a seamless, human-like conversation while eliminating order processing delays.

One of the key advantages of drive-thru Voice AI is its ability to optimize upselling strategies. A recent test at Wienerschnitzel revealed that when Presto Voice AI consistently promoted an all-beef hotdog as an upsell item, total sales increased by 5%. This data highlights how AI-driven ordering enhances revenue opportunities without increasing labor costs.

Additionally, AI-powered drive-thru systems allow restaurant employees to focus on food preparation and customer service, reducing the burden of multitasking during peak hours. This improves order efficiency and overall guest satisfaction, making AI a valuable asset for franchise operators looking to scale their business.

Why Are Quick-Service Restaurants Investing in Drive-Thru AI Technology?

The demand for AI-powered restaurant automation is accelerating as QSRs face rising labor costs and operational challenges. Drive-thru Voice AI solutions offer a competitive advantage by addressing staffing shortages and maintaining service consistency across multiple locations.

Restaurants that adopt AI-driven ordering technology benefit from improved speed of service, leading to higher customer retention and increased revenue. The integration of AI also reduces order discrepancies, ensuring a standardized guest experience across franchise locations.

With over 15 years of experience in enterprise restaurant solutions, Presto has positioned itself as a leader in drive-thru AI automation, offering scalable, long-term solutions for restaurant brands seeking technological advancements.

What Makes Presto Voice AI a Game-Changer for the QSR Industry?

Presto Voice AI is built on large language model (LLM) technology, which allows the system to continuously learn and adapt to customer preferences. Unlike traditional voice recognition software, AI-powered order-taking systems improve with each interaction, refining accuracy and enhancing real-time responsiveness.

The technology also integrates seamlessly with existing point-of-sale (POS) systems, making deployment efficient for QSR chains. As artificial intelligence becomes more advanced, voice automation in drive-thru lanes is expected to become an industry standard rather than a competitive differentiator.

How Will AI Shape the Future of Drive-Thru Dining?

As consumer demand for faster, more efficient service continues to grow, AI-powered drive-thru solutions will play a pivotal role in shaping the future of fast food operations. Voice AI in drive-thru ordering is no longer a concept of the future—it is actively transforming how restaurants operate today.

For chains like Wienerschnitzel, integrating drive-thru Voice AI provides a strategic advantage in an increasingly technology-driven QSR landscape. The ability to automate order-taking, optimize labor efficiency, and enhance upselling opportunities positions AI as a key driver of restaurant profitability.

With Presto leading the way, the expansion of AI-powered restaurant automation is set to redefine customer experiences and operational efficiency, making AI an essential tool for the next generation of quick-service dining.