HDFC ERGO General Insurance, an Indian insurance company, has partnered with Google Cloud to develop a technology platform that will allow its customers to buy insurance online.

The technology platform is expected to allow the general insurance company to roll out innovative product offerings, offer personalized insurance products and provide digitally enabled customer experiences.

It will also allow HDFC ERGO to create more agile systems, assess insurance risk by leveraging data, and rapidly respond to regulatory changes.

The partnership will enable the insurer to leverage Google Cloud’s technologies to build new applications and predictive insights from data.

HDFC ERGO targets to become completely migrated to the cloud by 2024.

Bikram Singh Bedi — Google Cloud India Managing Director said: “Enterprises around the world are realizing the benefits of adopting cloud technologies. We are thrilled to support HDFC ERGO in its journey to modernize its systems. With the power of data and analytics, HDFC ERGO can enable smooth customer journeys, stay agile, and deliver superior services.”

By bringing data into BigQuery, HDFC ERGO is expected to evolve its data strategy. The Indian insurance company will also be able to rejig its existing reporting by tapping the artificial intelligence/machine learning (AI/ML) technologies of Google Cloud to build predictive insights.

Sriram Naganathan — HDFC ERGO General Insurance Chief Technology Officer said: “Our innovation journey is guided by our goal to help customers, especially millennials, onboard the insurance journey early and secure their futures. As part of our digital-first and customer-centric approach, we’re continuously evolving how we develop and deploy software to provide customers new hyper personalized experiences through digital apps.

“Google Cloud enables us to efficiently unlock the full potential of HDFC ERGO’s wide insurance solutions through cutting-edge technologies and platforms to expand the development and deployment of products and solutions. This partnership underscores our commitment to delivering a seamless user experience by digitizing the customer journey end-to-end.”

  artificial intelligence, Bikram Singh Bedi, customer experience, General insurance, Google, Google Cloud, HDFC ERGO, India, Insurance industry news, machine learning, Sriram Naganathan