ServiceNow boosts AI solutions with expanded partner incentives
ServiceNow, a leader in AI-driven business transformation, has made a groundbreaking announcement during its Partner Kickoff event in Las Vegas. The company revealed a substantial expansion of its global partner program, underpinned by nearly quadrupled investments in incentives, training, and specializations. This move is set to empower partners to tap into the growing demand for ServiceNow’s AI solutions, unlocking new revenue streams and delivering transformative customer value.
How Will ServiceNow’s Expanded Partner Program Benefit Businesses?
ServiceNow’s enhanced partner program is designed to drive deeper collaboration with its 2,200 global partners. By offering increased incentives, such as eligible discounts, rebates, and credits, partners can strengthen their market presence and deliver cutting-edge AI-powered solutions.
The program also introduces expanded specializations tailored to meet the unique needs of emerging industries, including:
- Generative AI (GenAI) applications in customer and employee experience.
- Cybersecurity innovations to mitigate growing digital risks.
- ServiceOps advancements for enhanced operational efficiency.
Erica Volini, Executive Vice President of Worldwide Industries, Partners, and Go-to-Market at ServiceNow, highlighted the company’s vision:
“Our continued investment is focused on empowering partners with the resources they need to grow their business, expand their AI expertise, and deliver incredible outcomes for our shared customers.”
What Sets ServiceNow’s Global Elite Partners Apart?
The pinnacle of ServiceNow’s partner ecosystem is the Global Elite designation, awarded to companies that demonstrate unparalleled expertise and customer success. This year, Infosys and Cognizant have been elevated to this elite status, joining a select group of industry leaders such as Accenture, Deloitte, EY, and KPMG.
Infosys: Enhancing Customer Experience Through Innovation
Infosys, a key player in the IT and consulting space, has long collaborated with ServiceNow to revolutionize customer experiences. Through its Infosys Cobalt platform, the company integrates ServiceNow’s Now Assist capabilities to deliver GenAI-powered managed services. These solutions are designed to boost productivity, improve user experience, and accelerate cloud innovation.
Anant Adya, Executive Vice President at Infosys, remarked:
“Our recognition as Global Elite by ServiceNow reaffirms our commitment to enterprise collaboration while ensuring our customers have the solutions and support they need to successfully implement AI.”
Cognizant: Driving AI-Driven Business Transformation
Cognizant has been a longstanding partner of ServiceNow, and its promotion to Global Elite status underscores its expertise in deploying advanced AI solutions. Through the establishment of its dedicated ServiceNow Business Group, Cognizant has accelerated the deployment of AI technologies, helping businesses address key IT challenges such as operational inefficiencies and siloed systems.
The partnership is also driving financial growth, with Cognizant targeting $1 billion in combined business from its ServiceNow initiatives. Jason Wojahn, CEO of Thirdera, a Cognizant company, noted:
“Our Global Elite standing signifies the true power of enterprise collaboration. We look forward to continuing our work with ServiceNow to enhance how we innovate and advise on AI-driven transformations for customers globally.”
Why Is ServiceNow Investing Heavily in AI Specializations?
AI has become a cornerstone of digital transformation, and ServiceNow is doubling down on its commitment to this technology. The expanded partner program emphasizes training and certifications in GenAI, enabling partners to deliver solutions tailored to specific business needs.
A standout addition to the program is the GenAI Customer Value Partner of the Year Award, which will recognize partners that excel in delivering measurable customer value through AI. This initiative further incentivizes innovation and strengthens ServiceNow’s position as a leader in AI-driven solutions.
What Does This Mean for ServiceNow Customers?
For customers, the expanded program translates into access to an ecosystem of highly specialized partners equipped to deliver innovative AI solutions. From streamlining workflows to enhancing cybersecurity, ServiceNow’s partners are positioned to address complex business challenges and accelerate digital transformation.
The combination of rigorous training, advanced certifications, and robust partner incentives ensures that customers receive best-in-class services tailored to their unique requirements.
Redefining the Future of AI and Business Collaboration
ServiceNow’s strategic investment in its global partner program is a testament to its commitment to empowering partners and driving AI adoption across industries. By fostering collaboration, expanding capabilities, and recognizing excellence, the company is setting a new standard for AI-driven business transformation.
As Infosys and Cognizant join the ranks of Global Elite partners, the ripple effects of this initiative are expected to reshape industries, enabling businesses to unlock unprecedented opportunities for growth and innovation.
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