Sally Beauty taps Infosys to modernize IT with AI and hyper-automation

Infosys, a global leader in next-generation digital services and consulting, has announced a strategic collaboration with Sally Beauty Holdings, Inc., a top U.S.-based specialty beauty retailer. The two companies aim to revolutionize IT operations through hyper-automation, leveraging Infosys’ cutting-edge Topaz AI solutions. This partnership is set to optimize IT service delivery at an enterprise scale, driving efficiencies that align with Sally Beauty’s “Fuel for Growth” initiative.

Strategic IT Transformation with AI-driven Hyper-automation

Infosys will modernize Sally Beauty’s IT systems, integrating AI-powered hyper-automation to standardize and simplify services. This transformation will include 24/7 predictive and proactive monitoring, enhancing IT service management and delivering streamlined customer experiences. By consolidating support services and implementing process improvements, the partnership aims to boost cost efficiency across a five-year span.

Scott Lindblom, CIO of Sally Beauty, expressed excitement about the collaboration, noting that modernizing IT systems is a pivotal step towards the company’s future. He highlighted that AI-amplified IT would empower Sally Beauty to offer better customer experiences.

Karmesh Vaswani, EVP and Global Head of Consumer, Retail and Logistics at Infosys, emphasized that the collaboration would help Sally Beauty achieve industry leadership in customer experience. He mentioned that Infosys Topaz’s applied AI assets, developed through years of experience in the retail sector, will play a critical role in the transformation.

Future-proofing IT Services for Business Growth

This strategic move by Sally Beauty demonstrates the growing importance of hyper-automation and AI in retail IT systems. The deployment of Infosys Topaz ensures that Sally Beauty remains competitive in the ever-evolving beauty industry while optimizing operational costs.

Industry experts suggest that partnerships like this between Infosys and Sally Beauty could set a precedent for AI-driven IT transformations across various sectors. The use of hyper-automation in retail IT infrastructure not only boosts operational efficiency but also enhances customer experiences, which are critical in today’s competitive market.