Tech Mahindra, a frontrunner in providing digital transformation, consulting, and business re-engineering services, has embarked on a strategic collaboration with KWC Group AG, a globally renowned manufacturer of premium sanitary solutions and taps. This partnership signifies Tech Mahindra’s commitment to bolstering KWC’s IT services, marking a pivotal leap towards enhancing operational efficiencies through IT automation across various business applications and the global IT infrastructure.

Tech Mahindra is set to streamline and consolidate KWC’s IT services under one umbrella, promising to elevate KWC’s business transformation journey to new heights. By standardizing global system management and end-user services, Tech Mahindra aims to fortify operational efficiencies across KWC’s value chain. The core of this partnership lies in managing KWC’s comprehensive IT operations, focusing on customer centricity and measurable business growth to deliver exceptional customer experiences.

Mukul Dhyani, Business Head of Continental Europe at Tech Mahindra, highlighted the criticality of a consolidated managed services approach in overcoming operational challenges and driving business growth. Dhyani’s comments underscore the significance of this partnership in Tech Mahindra’s expansion in Switzerland and the DACH region, marking it as a testament to the company’s growing influence in these markets.

Following its acquisition by Equistone in the previous year, KWC has made notable strides, particularly in deploying a fully cloud-based landscape for its Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), Product Data Management (PDM), Human Resources (HR), and marketing applications across its entities in China, the Middle East, and Europe. Tech Mahindra’s role in this partnership will be crucial in consolidating KWC’s business applications and infrastructure domains to spur operational efficiency and innovation.

Menno Vlietstra, Group Head of IT at KWC, emphasized the benefits of partnering with a leading IT provider like Tech Mahindra, highlighting the potential for cost-effectiveness, innovation, and competitive edge in the fast-paced digital landscape. This collaboration is expected to accelerate KWC’s transformation, ensuring the delivery of up-to-date IT services while enhancing flexibility at reduced costs.

This collaboration aligns with Tech Mahindra’s NXT.NOW framework, aiming to enrich the ‘Human Centric Experience’ by investing in emerging technologies and solutions that facilitate digital transformation and cater to the evolving needs of its customers.

  business transformation, CRM, digital transformation, ERP, KWC Group, Menno Vlietstra, Mukul Dhyani, SAP Public Cloud, Tech Mahindra