Tech Mahindra and TOTSCo launch UK telecom switching platform

Tech Mahindra, a global leader in digital transformation, consulting, and business re-engineering services, has entered into a strategic partnership with The One Touch Switching Company Ltd (TOTSCo) to spearhead the development of a pioneering message-exchange platform aimed at revolutionizing the UK telecom industry. This collaboration will facilitate the design, build, and operation of a platform enabling seamless switching for residential fixed broadband and voice services across all UK retail communications service providers.

The newly announced platform, set to employ state-of-the-art cloud-native architecture, promises to offer unmatched security, robustness, and scalability. By simplifying the process of switching telecom service providers, the initiative aims to empower consumers to effortlessly select services that best match their price and quality requirements. This move aligns with Ofcom’s directive for a gainer-led, one-touch switching process, enhancing the competitive landscape of the telecom sector.

Vikram Nair, President – EMEA Business at Tech Mahindra, emphasized the significance of this partnership, highlighting the company’s commitment to leveraging its vast telecom expertise and cutting-edge IT technologies. The collaboration will see the creation of the TOTSCo Hub, a messaging platform designed to streamline the process of switching communication providers for customers.

The TOTSCo Hub will integrate Comviva’s BlueMarble Business Support System (BSS) and WSO2’s API Management and Integration software, ensuring a smooth and efficient management system for communication provider (CP) operations. This collaborative effort aims to deliver a solution that not only meets the current needs of the UK telecom industry but also sets a new standard for customer service and operational efficiency.

Paul Bradbury, CEO of TOTSCo, expressed confidence in the partnership with Tech Mahindra, citing a comprehensive procurement process that led to the selection of Tech Mahindra as the ideal partner for this project. Bradbury’s statement reflects the mutual commitment to delivering a secure, robust, and reliable platform that stands to significantly impact UK’s residential telecom services.

Tech Mahindra’s role as a transformation partner in the global communications and connectivity industry, serving over 40 Communications Services Providers (CSPs) in the UK and Europe, alongside its engagement with leading operators worldwide, positions the company as a driving force in the telecom sector’s evolution.