Tata Consultancy Services (TCS) has secured a significant partnership with the Georgia Department of Labor (GDOL) to replace its outdated 1980s-era legacy platform with a robust, agile, and secure cloud-based unemployment insurance system. This modernization initiative aims to simplify the claims process and ensure swift financial assistance to eligible individuals during critical times.

Amid the pandemic, Georgia witnessed an unprecedented surge in unemployment claims, ranking as the third-highest in the nation. This surge placed immense strain on the state’s 40-year-old unemployment system, highlighting the urgent need for transformation.

Georgia Department of Labor has selected TCS as the strategic partner to build a modern, agile system that eliminates technological constraints and enhances accessibility. The choice is grounded in TCS’ proven expertise in unemployment insurance modernization, with a track record of success in helping other states revamp their unemployment insurance systems, some of which serve as the blueprint for Georgia’s modernization plans.

The upcoming web-based platform, designed with a human-centric approach, will simplify the application process for Georgians seeking unemployment insurance benefits. It will enable secure document uploads, real-time claim status checks, and timely updates. Digitized processes and automated workflows will expedite claims processing and reduce errors. Furthermore, advanced security features embedded in the new platform will bolster fraud prevention, safeguard taxpayer funds, and ensure benefits reach those in genuine need.

Bruce Thompson, Commissioner of the Georgia Department of Labor, emphasized, “A modern and responsive unemployment system minimizes claims processing times, enhances the customer experience, prevents fraud, and positions GDOL to become the most transparent and responsive agency in state government.”

Robert Kane, Chief Commercial Officer, U.S. Public Services at TCS, highlighted the company’s track record, stating, “In state after state, TCS has demonstrated how to leverage cutting-edge technology to improve accessibility, resilience, scalability, and transparency, significantly strengthening the critical safety net that unemployment insurance represents.” He added, “We are pleased to partner with the Georgia Department of Labor in their digital transformation journey to create a new seamless and secure unemployment system that will meet the evolving needs of claimants and employers, streamline claims processing, reduce errors, prevent fraud, and improve the overall user experience.”

TCS has established itself as a leader in transforming legacy unemployment insurance systems over the past two decades. The company has partnered with multiple states, including Connecticut, Florida, Kansas, Maine, Mississippi, Missouri, New York, and Wyoming, in their modernization efforts. During the pandemic, TCS played a crucial role in assisting several states in managing exponential increases in unemployment claims, including the integration of the Federal Government’s Pandemic Unemployment Assistance.

As one of the largest recruiters in the U.S. IT services industry, TCS employs over 2,300 people in Georgia and serves clients from various sectors, including banking, financial services, retail, life sciences, healthcare, manufacturing, and travel.

  Bruce Thompson, Georgia, Georgia Department of Labor, Robert Kane, Tata Consultancy Services, USA