Browsing Tag
Zendesk
4 posts
Salesforce’s Fin acquisition sharpens AI-agent push as CRM trades near 52-week low
Find out how Salesforce’s $3.6bn Fin acquisition could reshape Agentforce, CRM stock sentiment and AI customer-service automation.
Agentic AI arms race: Zendesk and Forethought challenge Salesforce Agentforce and ServiceNow Moveworks
Zendesk agrees to acquire Forethought, adding self-improving AI agents to its Resolution Platform. Read what this means for enterprise CX in 2026.
Jesta I.S. launches AI-driven customer care platform to speed case resolution and enhance retail ERP service for global fashion brands
Jesta I.S. debuts its AI-driven customer care platform to boost Vision Suite client service, automate case resolution, and reshape retail ERP support. Learn more.
Zendesk strengthens AI customer service with Local Measure acquisition
Zendesk has announced a definitive agreement to acquire Local Measure, a leading provider of contact center as a…