Browsing Tag
Salesforce Agentforce
4 posts
Agentic AI arms race: Zendesk and Forethought challenge Salesforce Agentforce and ServiceNow Moveworks
Zendesk agrees to acquire Forethought, adding self-improving AI agents to its Resolution Platform. Read what this means for enterprise CX in 2026.
Microsoft launches Wave 3 of Microsoft 365 Copilot with agentic AI, Agent 365, and a $99 per user enterprise suite
Microsoft (MSFT) unveils Wave 3 Copilot, Agent 365, and the $99 E7 enterprise suite. Read the full strategic breakdown.
Can usage-based pricing unlock mass adoption of enterprise AI agents—or will complexity kill scale?
Salesforce and Microsoft are betting on usage-based pricing to scale AI agent adoption. Can this model deliver predictable value, or will it hinder enterprise growth?
Are enterprises really deploying multi-agent systems at scale—or are most still stuck in pilot purgatory?
Only a fraction of AI agent pilots reach production. Discover what’s holding back multi-agent deployments and how enterprises plan to overcome these barriers.