Browsing Tag
Nugget AI
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Why Zomato is cutting up to 300 support jobs as AI automation reaches 85%
Zomato is shutting its Hyderabad customer-support centre and eliminating an estimated 250–300 roles linked to third-party service providers as it consolidates operations in Gurugram and expands AI-led automation through Nugget, which reportedly has reduced support costs by 55%.