Tata Consultancy Services (TCS) has entered into a partnership with MATRIXX Software for offering a next-generation subscription management platform for communication service providers (CSPs). In this regard, Tata Consultancy Services will integrate TCS HOBS, its plug and play digital business platform for subscription, device and data management, with the MATRIXX Digital Commerce Platform’s cloud native, […]
Tata Consultancy Services (TCS) said that it has made its artificial intelligence (AI) powered unified commerce platform TCS OmniStore available on Google Cloud. TCS OmniStore is said to be a one commerce platform for all channels that meet the expectation of hassle-free experiences from digital shoppers. It is part of the TCS Algo Retail suite […]
Tech Mahindra has entered into a partnership with Yellow.ai, a next-gen total experience (TX) automation platform, with an aim to reimagine enterprise customer experiences with the help of conversational artificial intelligence (conversational AI). The partnership will strive to redefine the manner in which enterprises connect with customers, vendors, and employees said Tech Mahindra. Tech Mahindra […]
Tech Mahindra said that it has acquired Activus Connect, a Florida-based provider of work at home customer experience (CX) management solutions, in a deal worth up to $62 million. The consideration includes earnouts. According to Tech Mahindra, the acquisition of Activus Connect will strengthen its capabilities in emerging workplace solutions and bolster end-to-end CX portfolio. […]
India-based Tech Mahindra said that it will acquire Beris consulting GmbH, a German IT consultancy service provider, in an all-cash deal worth €7 million, including earn-outs. Headquartered in Wolfsburg, Beris consulting GmbH is said to have expertise in the automotive industry in Germany with experience in niche techno-domain areas of customer experience (CX), aftermarket, mobility, […]
KKR, through its Asian Fund IV, is set to acquire a majority stake in Australian customer experience (CX) and business process outsourcing (BPO) solutions provider Probe CX for an undisclosed price. In this connection, the global investment firm has signed an agreement with Quadrant Private Equity, Rodney Kagan, Five V Capital, and other shareholders of […]
Birlasoft has entered into a global partnership with US-based software company Freshworks to help enterprises offer improved customer experience management services to customers with the help of new-age digital transformation solutions. The partners will provide products to businesses to delight their customers as well as employees. The partnership will focus on building capabilities and innovative, […]
Kotak Mahindra Bank said that it has partnered with fintech firm Creditas Solutions to launch a do-it-yourself (DIY) digital repayment platform called ‘Neo Collections’ for making missed loan repayments. According to the Indian banking and financial services company, the digital repayment platform is powered by artificial intelligence (AI) and machine learning (ML). Anshuman Panwar — […]
Infosys has bagged a couple of “Partner Excellence Awards for Client Business Impact: Telecommunications” at the Blue Prism World 2021 held by Blue Prism, an intelligent automation provider to enterprises. The Indian IT services provider was awarded for providing intelligent automation-based solutions and bringing in high business impact for Australian telecommunications and technology company Telstra. […]
US-based NICE has launched a new conversational AI solution for customer service called CXone SmartAssist powered by Amelia for enhancing conversations in the customer experience (CX) journey. CXone SmartAssist is said to combine the advanced analytical capabilities and vast data and knowledge of NICE’s cloud native customer experience platform CXone and the conversational AI technology […]