Accenture (NYSE: ACN) has made a strategic investment in Cresta, an AI-driven platform designed to optimise contact centre operations. This move, facilitated through Accenture Ventures, aligns with Accenture’s broader AI strategy and involves integrating Cresta’s cutting-edge software into its AI Refinery platform. The AI Refinery enables businesses to create bespoke AI models tailored to their […]
Freshworks Inc., a prominent name in customer engagement software, has announced the layoff of 660 employees, equivalent to 13% of its global workforce. The drastic move aims to help the company refocus on three core areas: customer experience, artificial intelligence, and employee experience. The decision, part of a larger global restructuring effort, marks the fourth […]
Salesforce, a global leader in Customer Relationship Management (CRM) solutions, has announced a strategic partnership with Monte Carlo Fashions Limited, a prominent name in India’s fashion industry. This collaboration is set to redefine how Monte Carlo engages with its customers, marking a significant shift as the brand transitions from a winter-wear specialist to a versatile […]
Atlantic Street Capital (ASC), a private equity firm known for its focus on lower middle market companies, has announced a significant additional investment of $70 million into Zips Car Wash. This substantial infusion is aimed at enhancing the operating strategy, member experience, leadership, and wash quality of Zips Car Wash, one of ASC’s key portfolio […]
Verint, recognized globally as The CX Automation Company, has recently announced a significant achievement—a $4 million multi-year contract with a top five U.S. bank to bolster customer experience (CX) automation within their contact centers. This initiative aims to deploy multiple applications of the Verint Open Platform across a substantial portion of the bank’s workforce, specifically […]
In an announcement that highlights the growing interconnection between artificial intelligence (AI) and the automotive industry, Google Cloud has unveiled an expansion of its strategic partnership with Mercedes-Benz. This collaboration is set to transform key customer experiences through the integration of AI and generative AI (gen AI) technologies, particularly on Google Cloud’s Vertex AI platform. […]
In a significant move to bolster digital marketing solutions, HCL Technologies (HCLTech), a forefront global technology firm, has announced the enhancement of its digital experience solution, known as Advantage Experience, with cutting-edge generative AI (GenAI) capabilities. This strategic enhancement aims to empower enterprises in transforming their marketing landscapes by accelerating marketing automation, launching campaigns more […]
In a significant development within the logistics and craftsmanship industries, Barrett Distribution Centers, a respected third-party logistics provider (3PL) known since 1941 for its innovative logistics solutions, has proudly announced its latest partnership with the esteemed craftsmanship brand Levenger. This collaboration marks a strategic move for Levenger, enabling the brand to leverage Barrett’s advanced technology, […]
In a landmark move within the telecommunications sector, Swisscom has finalized binding agreements to acquire 100% of Vodafone Italia from Vodafone Group Plc for an impressive EUR 8 billion, executed on a debt and cash-free basis. This acquisition, primarily cash-based and fully financed through debt, marks a pivotal step for Swisscom, aiming to merge Vodafone […]
Velotric, an emerging leader in the premium ebike market, has announced a strategic partnership with Oyster to offer seamless bike insurance solutions to its customers at the point of purchase. This collaboration is poised to significantly enhance the purchasing experience for Velotric customers, providing them with peace of mind by safeguarding their investment against theft […]