ServiceNow and Boomi’s game-changing AI partnership promises to transform customer service

ServiceNow and Boomi are set to revolutionise customer experiences through a game-changing partnership focused on AI-powered self-service solutions. This strategic alliance will integrate Boomi’s advanced API Management capabilities with ServiceNow’s Automation Engine, offering enhanced visibility and governance across API landscapes.

ServiceNow and Boomi to Elevate Customer Support with AI Integration

ServiceNow, renowned for its business transformation AI platform, and Boomi, a leader in intelligent integration and automation, have announced a pivotal collaboration. As part of this strategic commitment, Boomi will leverage ServiceNow’s Technology Provider Service Management (TPSM) and App Engine to enhance its customer support and self-service functionalities. The integration aims to streamline support processes, reduce manual work, and improve overall customer experience.

Transforming Internal Processes and Customer Experiences

In today’s fast-paced business environment, companies grapple with fragmented systems and data silos that hinder operational efficiency. According to IDC, only 12% of organisations manage to connect customer data across departments. The partnership between ServiceNow and Boomi seeks to address these challenges by using AI to bridge these gaps and foster improved collaboration.

By adopting ServiceNow’s unified platform, Boomi will eliminate internal silos and simplify processes, leading to more efficient collaboration and reduced manual work. The integration of ServiceNow’s App Engine into Boomi’s Master Data Hub will further enhance user experience through intuitive workflows.

ServiceNow and Boomi Leaders Discuss the Impact

Paul Fipps, President of Global Industries and Strategic Growth at ServiceNow, highlighted the importance of agile solutions in meeting evolving customer expectations. He expressed enthusiasm about the collaboration, noting that combining Boomi’s API Management with ServiceNow’s intelligent automation solutions will provide a robust toolset for developers and creators.

Steve Lucas, CEO of Boomi, emphasised the company’s commitment to simplifying complex business processes. He stated that integrating Boomi’s Integration and Data Hub platform with ServiceNow’s automation solutions will not only eliminate data silos but also drive operational efficiency. This partnership is expected to usher in a new era of seamless business transformation, leveraging AI and reliable data.

ServiceNow to Expand Offerings with Boomi’s API Management Solution

In addition to the integration of ServiceNow and Boomi’s platforms, ServiceNow will incorporate Boomi’s lightweight API Management (APIM) solution into its suite. This addition aims to provide a centralised view of a user’s API landscape, facilitating the quick discovery, provisioning, and security of APIs. The enhanced capabilities are anticipated to be available later this year.

About Boomi and ServiceNow

Boomi, an intelligent integration and automation leader, provides organisations with solutions to automate and streamline critical processes. Its Enterprise Platform combines API management, integration, data management, and AI orchestration into one comprehensive solution. Boomi’s customer base includes over 20,000 companies globally and a network of 800+ partners.

ServiceNow, with its focus on transforming business operations through AI, continues to innovate in the field of intelligent automation, aiming to enhance organisational efficiency and customer satisfaction.