Pacific Life, a leader in the life insurance sector, has recently announced a strategic partnership with Human API, aiming to transform the life insurance buying experience by integrating access to electronic health records and attending physician statements. This collaboration is set to streamline the underwriting process, making it quicker and less invasive for customers.

The integration with Human API’s platform is part of Pacific Life’s broader initiative to innovate life insurance underwriting. By providing easier access to electronic health records, the company aims to eliminate common friction points in the insurance buying process, thereby simplifying policy acquisition for consumers and enhancing the sales process for financial professionals.

Susan Ghalili, Senior Vice President of Underwriting Transformation at Pacific Life, emphasized the customer-focused nature of this initiative: “Our customers expect an elevated, individualized experience that is quick and noninvasive. Real-time, actionable data is key to delivering a streamlined underwriting process. Human API’s platform offers the sophistication required to support our large-scale transformation goals.”

Andrei Pop, Chief Executive Officer at Human API, highlighted the synergistic potential of this partnership: “We are delighted to work with Pacific Life and contribute to their industry-shaping goals. We believe Pacific Life’s appetite for data-driven intelligence, combined with our ability to support their innovation, will lead to a new normal for how life insurance is bought and sold.”

This partnership represents a significant step forward in the use of technology to enhance the customer experience in the life insurance industry. By leveraging Human API’s capabilities, Pacific Life is not only aiming to make the underwriting process more efficient but also setting new standards for the industry.

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