HCLTech enhances MRO solutions with generative AI capabilities for industry-leading efficiency


HCLTech, a prominent global technology company, has taken a significant step forward by integrating generative AI (GenAI) into its iMRO/4 solution, set to transform maintenance, repair, and overhaul (MRO) processes across various asset-intensive industries such as transportation, technology, energy, and aerospace and defense.

Launching GenAI Bot for Streamlined Operations:

The initial phase of this technological enhancement features the launch of a GenAI bot within the iMRO/4 framework. This advanced AI application is designed to simplify service instructions for users and significantly shorten the maintenance cycles of complex assets managed in SAP S/4HANA environments. By streamlining these processes, HCLTech aims to boost operational efficiency and reduce downtime for critical assets.

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Future Capabilities and Impact:

Looking ahead, HCLTech plans to further enhance the iMRO/4 solution by incorporating a comprehensive natural language inspection and repair findings report feature. This feature will utilize operative data within SAP S/4HANA, allowing for more intuitive and efficient reporting and decision-making processes. “With GenAI enhancements embedded within existing processes, HCLTech iMRO/4 will go even further to help our clients in asset-intensive industries achieve greater efficiency, enhance asset utilization, and reduce cost,” explained Sadagopan Singam, Executive Vice President, Digital Business at HCLTech.

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Comprehensive MRO Capabilities of iMRO/4:

HCLTech’s iMRO/4 provides a robust suite of MRO capabilities that span engineering, operations, scheduling, supply chain, customer engagement, and support. As a global SAP EAM partner and SAP co-development partner for complex MRO operations, HCLTech leverages connected assets, geo-spatial databases, predictive analytics, machine learning, mobility, and AI to optimize enterprise business processes.

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Strategic Importance and Industry Implications:

This advancement by HCLTech is not just a technological upgrade but a strategic enhancement that positions the company at the forefront of MRO solutions globally. By harnessing GenAI, HCLTech not only enhances the functionality of its offerings but also sets a new standard for operational excellence in maintenance and repair sectors.

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