Cognizant expands Travelport partnership to enhance AI, automation in travel retailing

Cognizant has strengthened its collaboration with Travelport in a move set to redefine global travel infrastructure by integrating AI-powered automation and digital transformation solutions. The renewed agreement will leverage travel technology solutions to simplify backend processes, improve operational efficiency, and create a more seamless travel retailing experience.

With travel technology continuously evolving to meet shifting consumer demands, Cognizant’s AI-powered automation is expected to help Travelport improve agility, optimize costs, and modernize its global travel infrastructure. This partnership marks a critical step in Travelport’s ongoing efforts to drive innovation in the travel sector by adopting next-generation AI and cloud automation.

What Does This Partnership Mean for Travelport’s Travel Retailing Strategy?

The expansion of Cognizant’s role within Travelport’s operations builds upon a decade-long collaboration between the two companies. The renewed focus on AI-powered automation is set to transform how Travelport connects airlines, hotels, car rental companies, and travel agencies across its platform.

As part of this agreement, Cognizant will integrate its Cognizant Neuro IT Operations platform, a cutting-edge AI solution designed to enhance system reliability and travel technology solutions. This will allow Travelport to quickly adapt to market fluctuations, streamline backend processes, and scale efficiently with growing demand.

Travelport, known for its ability to provide multi-source travel content in a “retail-ready” format, aims to further optimize its infrastructure through AI-driven automation. By doing so, the company is set to improve its global travel infrastructure, reducing inefficiencies, lowering costs, and improving overall service delivery for travel retailers and corporate travel management firms.

How Will AI-Powered Automation Improve Travelport’s Operations?

One of the key benefits of this collaboration is the integration of AI-powered automation, which will enable Travelport to enhance its operational capabilities and increase reliability. Cognizant’s travel technology solutions will automate routine IT processes, reducing manual intervention and minimizing the risk of system failures.

Anup Prasad, Senior Vice President & Head of Cognizant’s Consumer Business Unit, emphasized that this agreement is designed to make Travelport’s global travel infrastructure more resilient and adaptable. He noted that by integrating Cognizant Neuro IT Operations, the company will be able to scale its services efficiently, enhance real-time decision-making, and deliver a customer-centric experience for travel agencies and partners.

The transition towards AI-powered automation will also support Travelport’s mission to deliver a more modern, responsive, and streamlined travel experience. The improvements in system stability and operational efficiency will allow Travelport to focus on next-generation travel retailing solutions, ensuring that its platform remains competitive in an increasingly digital world.

How Does Cognizant’s AI Strategy Align with Broader Industry Trends?

The travel industry has witnessed significant technological advancements in recent years, with AI and automation playing an increasingly pivotal role in reshaping global travel infrastructure. Cognizant’s expansion into the travel technology solutions space aligns with a broader industry trend toward digital transformation and cloud-based automation.

By leveraging AI-powered automation, companies like Travelport can not only improve efficiency but also gain better insights into customer behavior, allowing for more personalized and intelligent service offerings. Travelport’s adoption of AI-driven automation is expected to streamline its back-end operations while enhancing the digital experience for its travel retail partners.

How Is Cognizant Expanding Its AI Capabilities Beyond Travelport?

Beyond its collaboration with Travelport, Cognizant has also announced an extended partnership with Etex, a global leader in sustainable building materials. This five-year agreement will see Cognizant implementing AI-powered automation and generative AI (GenAI) chatbot solutions to enhance IT services, reduce costs, and optimize service delivery.

Etex’s Chief Data & Information Officer, Dirk Altgassen, highlighted the company’s commitment to leveraging AI and automation to improve operational efficiency. He noted that Cognizant’s expertise in travel technology solutions and automation would enable Etex to address market challenges while enhancing productivity and adaptability.

Geert Lejon, Country Head for Belgium & Luxembourg at Cognizant, emphasized that the company’s AI-powered automation solutions are designed to scale seamlessly across different industries. The ability to provide real-time AI-driven insights and automation tools has made Cognizant a key player in next-generation digital transformation.

What Does This Mean for the Future of Travel Technology?

The renewed partnership between Cognizant and Travelport represents a significant step forward in the evolution of travel technology solutions. By integrating AI-powered automation, Travelport is set to enhance its ability to provide seamless and reliable services to travel retailers worldwide.

As the travel industry continues to embrace global travel infrastructure improvements, AI-driven solutions will play an essential role in ensuring operational efficiency, scalability, and cost-effectiveness. The partnership between Cognizant and Travelport underscores the growing need for next-generation travel retailing solutions, setting a new benchmark for digital transformation in the travel sector.

With AI and automation becoming increasingly embedded in the core operations of leading travel technology providers, the future of travel is poised to be more intelligent, responsive, and adaptable. Cognizant’s expertise in travel technology solutions will likely continue to shape the digital landscape, driving the industry toward a more connected and data-driven future.