C3 AI launches innovative Generative AI application to enhance public access to government services

C3 AI (NYSE: AI), a leader in enterprise AI application software, has unveiled its latest product, C3 Generative AI for Government Programs. This application is tailored for federal, state, and local government bodies, aiming to improve public access to various government programs including healthcare, employment, and financial assistance. By leveraging advanced AI technologies, this tool simplifies the process for citizens and residents, enhancing their ability to navigate complex services and systems efficiently.

The application notably reduces service delays, wait times, and improves the effectiveness of contact centers, ultimately elevating the citizen experience. By providing an intuitive search and chat interface, C3 Generative AI for Government Programs enables the public to find accurate and clear information swiftly, thus reducing the volume of inquiries at support centers and allowing service representatives to focus on more complex issues.

Thomas M. Siebel, Chairman and CEO of C3 AI, emphasized the impact of the application, stating, “Understanding and accessing vital services and benefits can be overwhelming. Our product simplifies this by offering an intuitive, intelligent interface that delivers trustworthy information swiftly, transforming how the public interacts with essential services.”

Designed with robust enterprise-level security features, the application ensures high precision and reliable responses, equipped with access controls and full traceability. It supports inquiries in over 130 languages, providing users with step-by-step instructions and complete citations for source verification.

For instance, a user inquiring about enrollment steps for the Affordable Care Act can receive a detailed, step-by-step guide directly through the application. This feature extends to other complex questions, making the tool an invaluable resource for anyone seeking to understand or utilize government programs effectively.

The application is powered by Google Cloud’s advanced Gemini language models, which ensure accurate, relevant, and reliable AI interactions. This partnership with Google Cloud not only enhances the technical capabilities of C3 Generative AI for Government Programs but also ensures it meets the stringent security and privacy requirements necessary for public sector applications.

Kevin Ichhpurani, Corporate Vice President at Google Cloud, highlighted the collaboration, “Partnering with Google Cloud allows C3 AI to deliver cutting-edge generative AI applications across industries, equipped with the necessary security and privacy controls to meet demanding customer needs.”

With this innovative tool, C3 AI is setting a new standard in how AI can facilitate more effective and efficient public sector service delivery, demonstrating a significant step forward in using technology to better serve citizens and streamline government operations.