Black Box Limited (formerly AGC Networks), an IT solutions provider, has announced the completed acquisition of GSN Australia through its indirect wholly-owned subsidiary, Black Box Technologies Australia.

Known for integrating traditional and digital customer experience (CX) solutions, GSN Australia has a robust team in Australia and New Zealand dedicated to delivering exceptional results for customers.

The acquisition aligns with Black Box’s growth strategy, significantly extending its range of products and services. With the inclusion of GSN Australia, Black Box now offers an expanded assortment of Cloud Contact Center and Digital Experience solutions. This move bolsters its standing in the Trans-Tasman markets and allows the company to leverage the skills and expertise of its global customer base.

GSN Australia’s organizational structure includes a strong Sales, Marketing, and Service team, supported by deep domain service delivery expertise. This integration of teams and knowledge is expected to strengthen Black Box’s ability to deliver outstanding results for its customers.

Sanjeev Verma — Black Box Limited Executive Director said: “We are thrilled to welcome GSN Australia to the Black Box family.

“Their team of experts brings together traditional and digital engagement solutions to help customers transform their employee and customer experiences–at scale!”, Verma continued.

  AGC Networks, Australia, Black Box Limited, customer experience, GSN Australia, Sanjeev Verma