Birlasoft launches Pega Center of Excellence for CX and automation programs

Birlasoft has launched Pega Center of Excellence (COE) in partnership wth Pegasystems to help customers drive customer experience (CX) and automation programs with technologies led by artificial intelligence.

The CK Birla Group company said that the Pega Center of Excellence will enable it to help its clients expedite their business transformation programs.

According to Birlasoft, Pegasystems provides innovative software that removes business complexity. From maximizing customer lifetime value to optimizing service to increase efficiency, Pega helps brands in solving problems quickly and transform for the future, claimed the Indian software company.

Ken Nicolson – Vice President, Global Partner Ecosystem, Delivery Excellence, Pegasystems said: “By creating a Center of Excellence, Birlasoft will empower their clients to get the most out of Pega technology, across the entire organization.

“Each COE is unique, but all share a belief in the importance of collaboration and the transformative power of technology.”

Birlasoft will provide a portfolio of Pega AI-powered customer engagement and CRM technologies, low-code platforms, and intelligent automation.

The company said that the Pega Center of Excellence will concentrate on developing capabilities and innovative, niche-industry solutions for helping its enterprise clients to handle their transformation challenges and bring in value and success at scale.

Ajit Singh Chawla – Global Head, Digital Business Unit, Birlasoft said: “Birlasoft partners with clients to drive their digital strategy with customer experience, automation, analytics and cloud as the arrowheads. Pega alliance accelerates the digital strategy realization for clients, delivering customer-centricity, enabling immersive experiences, and orchestrating smarter processes.”

Through the Pega Center of Excellence, Birlasoft will also offer a variety of professional services on Pega solutions which include strategy, implementation, and support to its international customers.