Axis Bank surpasses one million customers milestone for WhatsApp banking

Axis Bank claimed that it has surpassed the milestone of one million customers on its WhatsApp banking channel, which it had launched in January 2021.

The Indian private sector bank has received request count of six million so far for its WhatsApp banking services.

According to Axis Bank, customers by using its WhatsApp banking channel can begin a simple chat with the bank’s registered WhatsApp number 7036165000 and avail banking services and have their FAQs addressed instantly.

The Indian banking group said that the simple and easy type of banking has witnessed a great adoption among customers with the daily active user count averaging over 13,000. On the other hand, the average monthly active user count for Axis Bank WhatsApp banking channel goes up to two lakhs.

Axis Bank surpasses one million customers milestone for WhatsApp banking. Photo courtesy of Christopher J. Fynn/Wikipedia.org.

Sameer Shetty — President and Head of Digital Business and Transformation at Axis Bank said: “With Axis Bank’s ‘Dil Se Open’ philosophy, we are commited to build sharper customer focus and greater convenience through constant innovation in our offerings.

“We are thrilled to have achieved the milestone of 1 million+ customers in a such a short time on our WhatsApp Banking channel, with enhanced customer engagement and minimised turn-around time providing a personalized experience, while ensuring complete data security and privacy.

“The adoption that we are seeing here shows that the Indian customer is always evolving and our objective is to re-define the role we can play in their lives, by elevating and simplifying digital banking to new domains of customer engagement.”

Last month, Axis Bank registered a 94% increase year-over-year in its net profit for the first quarter of the fiscal year 2022 (Q1FY22) at INR 2,160 crores. Read more about Axis Bank Q1FY22 results here.