Vietnam’s top 5 bank and Intellect Global Consumer Banking renew partnership for transformation

One of Vietnam‘s leading financial institutions, ranked among the top 5 banks in the country, has reaffirmed its commitment to banking innovation by renewing its partnership with Intellect Global Consumer Banking (iGCB). This collaboration is set to redefine the bank’s operational landscape, propelling it toward its ambitious goal of becoming a leading bank in the Asia Pacific region by 2030.

Modernization through Intellect Digital Core:

The Hanoi-based bank, managing assets over USD 24 billion and serving more than 5 million customers, aims to modernize its operations using iGCB’s advanced core banking platform, Intellect Digital Core (IDC). IDC, renowned for being the world’s largest Open Finance-based core banking platform, will be instrumental in the bank’s transformation. Powered by eMACH.ai, IDC integrates events-driven, microservices-based, API, cloud, and headless architectures with underlying AI models, enabling the bank to introduce innovative products and enhance operational efficiency.

Enhancing Customer Experience and Product Innovation:

With this technological leap, the bank plans to elevate its customer experience through relationship-based pricing and contextual product cross-sell and upsell recommendations. Additionally, the IDC’s unique UI-based product configurator solution will allow the bank to rapidly launch new products, significantly reducing the time from conception to market.

Vietnam’s Top Bank Partners with Intellect Global Consumer Banking to Revolutionize its Operations

Real-Time Payment Processing and Digital Loan Management:

The bank will also be able to process a high volume of international and domestic payments in real-time and offer fully digital end-to-end loan management, including comprehensive NPA (Non-Performing Assets) management. This technological upgrade is expected to revolutionize the bank’s payment and lending processes.

Breaking Information Silos:

The introduction of customer 360 and CXO cockpit will remove information silos within the bank, providing instant analytics and reports to bank employees, further enhancing operational efficiency and decision-making processes.

Commitment to Success:

Rajesh Saxena, CEO of Global Consumer Banking at Intellect Design Arena, expressed honor in being chosen for the bank’s core banking transformation. The partnership, grounded in a deep understanding of the bank’s business needs, strategic goals, and culture, is poised to empower the bank with a solution that integrates seamlessly with its current infrastructure.