Tech Mahindra, Microsoft unite for generative AI-enhanced enterprise search

Tech Mahindra has announced a partnership with tech giant Microsoft to harness the power of generative artificial intelligence (AI) to transform enterprise search capabilities, offering a unique multi-modal, multi-channel search experience for businesses.

This new offering, named Generative AI-Powered Enterprise Knowledge Search, falls under Tech Mahindra’s TechM amplifAI0->∞ suite of AI solutions. It aims to improve organizational effectiveness and personalization by utilizing generative AI to leverage the full potential of enterprise data.

The integration brings together Microsoft’s Azure OpenAI Service, Azure Cognitive Search, and Azure Language Understanding. The goal is to enable businesses to increase their knowledge accessibility in a unique way, enhancing their internal knowledge quotient. This innovative enterprise knowledge search tool boasts several AI-led capabilities, including content summarization, knowledge graph-led structuring, and a novel query interface.

Sangita Singh — Microsoft India General Manager IT&ITES said: “Tech Mahindra’s offering integrates Microsoft Azure AI to enable enterprises to tap into Generative AI, unlock the full potential of their data, and create a multi-modal multi-channel search experience. This will not only enhance effectiveness and personalization, but also boost employee productivity and satisfaction.”

By unlocking new productivity levels, the Generative AI-Powered Enterprise Knowledge Search enhances business processes, empowers personnel, and delivers superior customer and employee experiences. The solution facilitates speedy information access and discovery, thus improving employee productivity and satisfaction by offering more intelligent, personalized, and effective interactions.

Another major benefit of this innovative offering is its ability to handle searches from various content types – including images, audios, and videos – in addition to traditional text documents. Users can also enjoy an omnichannel experience, enabling them to perform searches across multiple channels like voice assistants or AI-driven conversational platforms.

Tech Mahindra’s launch of the Generative AI-Powered Enterprise Knowledge Search aligns with its ongoing efforts to revolutionize businesses with advanced AI-led offerings and solutions. The launch also complements its recent additions of Evangelize Pair Programming and Generative AI Studio to its repertoire.

Hasit Trivedi – Tech Mahindra CTO of Digital Technologies and Global Head of AI said: ” The emergence of generative AI and its advanced capabilities have sparked a renewed interest among enterprises to reassess how they approach enterprise search. An average knowledge worker spends a significant amount of time searching for information, leading to lower productivity and organizational efficiency.

“We are delivering an advanced enterprise search offering, which will unlock the full potential of data in enterprise environments with generative AI and offer a user-centric and efficient search, ensure tagging and indexing are correct, de-duplicate content, remove irrelevant content & maintain the repository, leverage advanced statistical analysis, Natural Language Processing (NLP), Large Language Model (LLM), etc. The offering provides for the manifestation of content transcending across different content types and multiple content sources.”