Tata Consultancy Services (TCS) said that it was roped in by Aadhar Housing Finance Ltd, an Indian housing finance company, to digitally improve its business operations by deploying the TCS Lending and Securitization platform.

Aadhar Housing Finance strives to make the process of purchasing a house effortless using digital technologies. As part of this, the Indian housing finance company engaged Tata Consultancy Services for its end-to-end business process transformation driven by the TCS Lending and Securitization platform.

According to Tata Consultancy Services, its integrated, collaborative, connected, cloud platform that is based on blockchain brings transformation to the end-to-end lending and securitization value chain.

Ujjwal Mathur — Tata Consultancy Services India Country Head said: “The TCS Lending and Securitization platform is helping Aadhar Housing Finance Ltd. harness the power of digital technologies to enhance customer experience and improve its market position.

“We look forward to strengthening our relationship with Aadhar Housing Finance Ltd to help them transform their business and accelerate the digital transformation journey.”

By adopting a digital-first, customer-centric approach, Tata Consultancy Services’ consultants are said to have tapped their vast contextual knowledge and industry know-how to help Aadhar Housing Finance in reimagining its end-to-end business processes.

The flexible design of the TCS Lending and Securitization platform facilitated an easy and fast adoption of the digitally transformed process flows, said Tata Consultancy Services, while providing seamless customer relationship management features with the help of artificial intelligence (AI) and machine learning (ML).

Besides, the platform made sales operations easier by bringing in business-friendly tools like calculators, route mapping, diary, and geotagging while removing physical documents and facilitating automated and system-controlled documentation and approval.

Deo Shankar Tripathi — Aadhar Housing Finance MD and CEO said: “Our partnership with TCS is helping us realize our strategy of leveraging technology platforms to improve customer experience.

“Coupled with physical branch and location expansion as well as enabling third parties to source customers and external checks, we continue to leverage digitization while improving underwriting processes and efficiencies to expand the business.”

  Aadhar Housing Finance, artificial intelligence, blockchain, customer experience, customer relationship management, Deo Shankar Tripathi, digital transformation, India, machine learning, Tata Consultancy Services, Ujjwal Mathur