Tata Tele Business Services enhances Smartflo UCaaS with Operator Connect integration

Tata Tele Business Services (TTBS), a leading provider of cloud and digital services in India, has recently upgraded its Smartflo Unified Communication as a Service (UCaaS) by integrating Microsoft Teams with Operator Connect. This significant enhancement allows seamless connection of Public Switched Telephone Network (PSTN) telephone numbers with Microsoft Teams, thereby revolutionizing the unified communication experience for businesses.

The integration of Operator Connect with TTBS’s Smartflo UCaaS marks a major advancement in business communication technology. According to Vishal Rally, Sr. Vice President – Product and Marketing at Tata Teleservices, this development bridges the gap between remote employees and office environments, offering a comprehensive and advanced communication solution. It promises flexibility, streamlined deployment, enhanced support, and cost optimization for businesses.

Tata Tele Business Services Unveils Enhanced Smartflo UCaaS, Bridging PSTN and Teams Phone

Shruti Bhatia, Country Head, Modern Work and Surface, India and South Asia at Microsoft, emphasized the significance of this collaboration. She highlighted how it reflects Microsoft’s commitment to improving efficiency and productivity through seamless PSTN calling services.

The enhanced Smartflo UCaaS with Operator Connect offers various benefits and key features:

– Seamless integration of existing TTBS telephony services with Teams.

– Managed infrastructure by TTBS, ensuring cost savings and reliability.

– Easy deployment and assignment of phone numbers through Microsoft Teams admin centre.

– Roaming capability within India, enhancing communication flexibility.

– Features like direct call transfer, smart call forwarding, and voicemail services.

This enhancement is part of TTBS’s ongoing efforts to democratize technology and provide cutting-edge solutions for businesses. The company’s portfolio includes Smart Business Solutions like Smartflo CCaaS suite, SmartOffice, Smart Internet Leased Line with cloud security, SD-WAN iFLX, and a range of cyber security solutions.

TTBS’s integration of Operator Connect with Smartflo UCaaS is a testament to its commitment towards empowering businesses with innovative and reliable solutions. This step forward in unified communication not only enhances business capabilities but also aligns with the global shift towards a more connected and digitally empowered future.