Tata Power opens fully Divyang managed customer relations centre in Mumbai

Tata Power has opened a customer relations centre in Mumbai, which is managed by fully Divyang (specially abled) people.

The centre, which is a first for Indian power companies, is located at Nityanand Nagar in Ghatkopar (West).

According to Tata Power, the customer relations centre will be managed independently by a group comprised of five specially-abled employees.

The centre’s creation is said to be a testimony to Tata Power’s goal to ensure an inclusive workforce and to assist people who are disabled (PwDs) by providing mainstream jobs.

After the success of operating “All Women” customer relations centres in Mumbai, Tata Power claims to have intensified its efforts to build an diverse workforce.

Tata Power opens fully Divyang managed customer relations centre in Mumbai. Photo courtesy of Tata Power.

Like its other customer service centers located across the nation, the new customer relations centre in Mumbai will provide an exclusive counter for elderly and handicapped customers. The staff members at the centre will be able to meet different customer needs like new applications for power supply as well as monthly bills as well as other related services apart from responding to customers with their concerns and questions.

Tata Power said that it is committed to assist people with disabilities and empower them through providing opportunities and a welcoming working environment. In the future, the company is planning to set up more customer relations centers powered by Divyang throughout area of its distribution license in Mumbai.

Sanjay Banga — Tata Power T & D President said: “Tata Power is happy to launch its fully Divyang managed Customer Relations Centre at Ghatkopar, a first among Indian power utilities. We believe this initiative will not only provide a seamless customer service experience, like our other centers, but also encourage the PwD community to come forward and shoulder the responsibility of ensuring customer delight.”