Accenture (NYSE: ACN) has recently completed the acquisition of The Lumery, a renowned marketing technology (martech) consultancy based in Melbourne. This strategic move is set to significantly bolster Accenture Song’s marketing transformation capabilities, particularly in Australia. The deal, whose financial terms were not disclosed, aims at enhancing services such as personalization, CRM and loyalty, testing […]
In a significant milestone, Karnataka Bank celebrated its 100th Founders’ Day on February 18, 2024. This centennial event was commemorated with the launch of 15 new branches nationwide and the unveiling of a redesigned corporate website, signaling a new era in the bank’s journey towards integrating digital advancements with its rich heritage of customer service. […]
Accenture (NYSE: ACN), a global leader in consulting and professional services, has announced its agreement to acquire GemSeek, a premier customer experience (CX) analytics provider. This acquisition marks a significant investment by Accenture Song, the world’s largest tech-powered creative group, in expanding its data and AI capabilities to support clients in achieving business growth and […]
Startek, Inc. (NYSE: SRT), a renowned global customer experience (CX) solutions provider, announced the completion of its acquisition by Capital Square Partners (CSP), effective January 5, 2024. Under the agreement, CSP acquired all shares of Startek not previously owned by them for $4.30 per share in cash, valuing the company at approximately $217 million. Following […]
Infosys, a global front-runner in next-generation digital services and consulting, unveiled a significant five-year collaboration with LKQ Europe, a leading distributor in the automotive aftermarket. This strategic partnership is set to redefine the way LKQ Europe operates, following its recent spate of strategic acquisitions. Harmonizing Business Processes for Enhanced Efficiency The core of this collaboration […]
McDonald’s Corporation (NYSE: MCD) and Accenture (NYSE: ACN) have announced a significant expansion of their strategic partnership, focusing on leveraging the latest edge technology and generative AI solutions. This initiative aims to transform operations and enhance both customer and crew experiences across McDonald’s restaurants globally. Additionally, the partnership is set to bolster the digital capabilities […]
Hinduja Global Solutions (HGS), a leader in technology-led customer experience (CX), today announced the formal launch of HGS Agent X, an innovative artificial intelligence (AI), automation, and analytics-powered user interface. This cutting-edge tool is set to transform call center operations by streamlining agent workflow and enhancing customer interactions. First-of-its-Kind Contact Center Accelerator HGS Agent X, […]
Tech Mahindra, a prominent figure in digital transformation, consulting, and business re-engineering solutions, has made a groundbreaking announcement today. The introduction of a new business unit, Navixus, within its Business Process Services (BPS) division, marks a significant stride in the industry. Navixus emerges as a powerhouse, merging Tech Mahindra’s Business Process Services’ capabilities in automation, […]
Wipro Limited, a global leader in technology services and consulting, today unveiled its latest agreement with RSA, one of the world’s foremost general insurance companies. This new contract, building upon a relationship initiated in 2016, is set to propel RSA into the next phase of its technological evolution, focusing on cloud migration and the development […]
SAP SE and Google Cloud have announced an expanded partnership aimed at harnessing the power of data and generative AI to transform enterprise operations. Unveiled at Google Cloud Next, this collaboration will leverage SAP Datasphere and Google’s Vertex AI to launch generative AI-powered industry solutions, initially focusing on the automotive sector. The enhanced partnership also […]
