Revolutionizing digital transformation: Tech Mahindra introduces Navixus

Tech Mahindra, a prominent figure in digital transformation, consulting, and business re-engineering solutions, has made a groundbreaking announcement today. The introduction of a new business unit, Navixus, within its Business Process Services (BPS) division, marks a significant stride in the industry.

Navixus emerges as a powerhouse, merging Tech Mahindra’s Business Process Services’ capabilities in automation, analytics, and consulting with Eventus’ expertise in customer experience (CX) and transformation. This initiative is poised to offer a comprehensive digital transformation suite to customers, catering to their diverse needs.

Navixus stands out with its suite of expanded and enhanced capabilities. These include consulting, operational excellence, intelligent automation, generative artificial intelligence, and cutting-edge CX technologies. The unit will also specialize in Contact Center as a Service (CCaaS), advanced analytics, and managed services, providing guidance from optimization to transformation. With the current landscape where a large majority of companies are undergoing digital and AI transformations yet capturing only a fraction of the expected revenue and savings, Navixus is a timely solution. The new unit aims to assist businesses in overcoming challenges such as customer expectations, omnichannel interactions, budget constraints, and inefficient processes across various industries.

Birendra Sen, Business Head, Business Process Services at Tech Mahindra, emphasizes the challenges enterprises face today. From adapting to evolving technologies to managing complex transformations in a dynamic marketplace, Navixus is set to be a key partner in navigating these challenges. The unit’s consulting-led approach and value-accretive offerings are designed to deliver superior customer experiences continually.

Navixus, under the leadership of experienced Tech Mahindra consultants, offers invaluable insights from global implementations. It integrates major CX technology providers to present a comprehensive digital transformation suite. This initiative aligns with the customer’s future goals, bringing together transformative technologies and offerings under one roof. The emphasis is on customer centricity, preparing businesses for future-ready capabilities.

Rob Rutledge, Business Unit Head of Navixus & CEO of Eventus, highlights the urgency for companies to evolve and automate in today’s competitive landscape. Navixus is positioned to provide global implementation experience and integration with major CX technology providers, thereby modernizing operations for clients.

The acquisition of Eventus by Tech Mahindra was a strategic move to augment consulting-led front office solutions. Navixus aligns with this vision, further enabling Tech Mahindra to ascend as a valuable BPS partner and deliver industry-leading digital-first solutions to its global customer base.