Mountain Warehouse bolsters ecommerce operations with Metapack solutions

Mountain Warehouse, a leading UK outdoor clothing company, has announced an extension of its partnership with Metapack, a global leader in ecommerce delivery technology. This strategic move is designed to strengthen Mountain Warehouse’s delivery options and support its ambitious growth plans, particularly in the UK and Canadian markets.

Enhanced Delivery Options and Infrastructure

Mountain Warehouse has been utilizing Metapack’s Delivery Manager to optimize its fulfillment operations, which has simplified integrations with last-mile carriers and automated parcel allocation. This has streamlined operations, reduced barriers, and increased efficiencies across the board. With the addition of Metapack’s Delivery Options and Metapack Intelligence solutions, Mountain Warehouse is now poised to offer customers more accurate and convenient shipping choices, including increased out-of-home delivery options which are expected to reduce the cost-to-serve.

Strategic Expansion and Customer Experience Enhancement

Lisa Leadbetter, Global Carrier Manager at Mountain Warehouse, emphasized the strength of the relationship with Metapack, stating, “The expansion of our partnership is an exciting milestone as we continue to scale our business in the UK and international regions like North America.” She highlighted that working with Metapack not only realizes cost-saving benefits but also enables Mountain Warehouse to provide an exceptional delivery experience to more customers globally, offering a greater variety of delivery options and services tailored to customer needs.

Chris Karp, Chief Customer Officer at Auctane, Metapack’s parent company, reflected on the partnership’s success, “Mountain Warehouse has been a key Metapack customer for years, and we’re hugely excited to continue our journey together and help support their ambitious growth plans not only in the UK but also in North America.”

The expansion of Mountain Warehouse’s partnership with Metapack could set a new benchmark in ecommerce logistics by enhancing the customer experience through innovative delivery solutions. This collaboration is likely to drive significant ecommerce growth for Mountain Warehouse, leveraging Metapack’s industry-proven solutions to deliver on customer promises and provide excellent ecommerce experiences.