Macy’s needs 31,500 holiday workers, but this year’s hiring plan is different

Macy’s, Inc. has unveiled a massive recruitment drive for the 2024 holiday season, planning to bring on over 31,500 full- and part-time employees across its flagship Macy’s stores, as well as Bloomingdale’s and Bluemercury locations. These seasonal hires will be spread across retail stores, distribution centres, and other facilities nationwide, aimed at handling the anticipated surge in holiday demand. The announcement, while substantial, marks a notable decline in hiring compared to previous years, reflecting broader market trends that see a reduced focus on seasonal hiring due to economic challenges.

The company has outlined a streamlined recruitment process, promising job offers within 48 hours of application, with positions available both online and through four in-person hiring events scheduled between September and December 2024. These recruitment events will occur at all store locations as well as supply chain facilities, ensuring that the company is fully staffed for the shopping rush that typically defines the final quarter of the year.

Hiring Decline Reflects Changing Retail Landscape

In 2023, Macy’s announced a hiring spree of 38,000 seasonal workers, and in 2022, the number was even higher, at 41,000. The reduced hiring numbers this year highlight the cautious approach taken by retailers in the current market environment. Economic factors such as inflation, as well as shifting consumer spending habits, have created uncertainty within the retail sector. According to a recent report, overall seasonal hiring across the United States is expected to drop, with projections showing fewer than 520,000 jobs added by retailers for the 2024 holiday season, down from 564,200 in 2023.

Despite these cutbacks, Macy’s remains committed to its holiday hiring plan, emphasising the importance of temporary staff in delivering a smooth shopping experience. Danielle Kirgan, Chief Human Resources Officer at Macy’s, noted that seasonal employees play a vital role in helping the company manage increased foot traffic and fulfil the influx of online orders that typically accompany the festive season. Kirgan pointed out that these positions offer flexible schedules and competitive pay, attracting individuals looking for supplemental income or a potential long-term career opportunity in retail.

Challenges and Opportunities in 2024 Retail Hiring

This year’s lower recruitment targets mirror wider industry trends. U.S. retailers are scaling back on seasonal employment, with several companies reducing hiring projections amid cautious consumer sentiment and ongoing inflation. Retailers like Macy’s face the dual challenge of ensuring they have enough staff to meet holiday demand while avoiding the financial strain of over-hiring in an uncertain economic environment.

Furthermore, while fewer jobs are available, Macy’s is optimising the hiring process. In addition to nationwide in-person events, the company is leveraging digital platforms to attract talent. Applicants can complete the entire process in just five minutes online, with an aim to have most of the positions filled quickly. Major metropolitan areas, such as Chicago, Miami, and Los Angeles, are expected to see the highest concentration of hires.

Expert Opinion: Navigating Retail’s Evolving Hiring Landscape

The significant drop in seasonal hiring numbers across the retail sector signals a cautious response to market volatility. Experts believe that inflation and a slower-than-expected recovery in consumer spending are causing retailers to rethink their traditional holiday hiring strategies. While Macy’s continues to recruit on a large scale, its hiring figures reflect a more measured approach to staffing during the holiday season.

Retail expert analysts suggest that the retail sector is attempting to balance customer service needs with economic realities. One expert notes, “The industry is shifting towards a more conservative approach, focusing on efficiency and leveraging technology to meet customer demands without overextending on human resources.”

A New Approach to Holiday Staffing

As the retail sector braces for another holiday season, Macy’s hiring announcement underscores the importance of seasonal workers, but also highlights the broader changes in the retail hiring landscape. With fewer positions than in previous years, the company is navigating a delicate balance between meeting customer expectations and managing costs in a turbulent economic environment. As other retailers adopt similar strategies, the 2024 holiday season may mark the beginning of a new era in retail staffing—one defined by caution, optimisation, and adaptability.