KKR to acquire majority stake in Australian CX and BPO firm Probe CX

TAGS

KKR, through its Asian Fund IV, is set to acquire a majority stake in Australian (CX) and business process outsourcing (BPO) solutions provider Probe CX for an undisclosed price.

In this connection, the global investment firm has signed an agreement with , Rodney Kagan, Five V Capital, and other shareholders of the Australian firm.

Established in 1979 by co-chairman Rodney Kagan, Probe CX is now among the leading provider of outsourced CX and BPO services in Australia as well as New Zealand.

See also  Mahindra Rural Housing Finance integrates Nucleus Software FinnOne Neo

The company has over 600 clients and a workforce of more than 15,000 staff in its 33 offices around the world.

— CEO of Probe CX said: “Customer experience is truly at the heart of our business. Through our intelligent, tailored solutions, Probe enables companies to consistently deliver positive and enriching experiences to their customers.

“With this mission in mind, we are really excited to welcome KKR as a shareholder and value-added strategic partner, as their experience in transforming CX and BPO companies globally will be invaluable in our next phase of growth.”

See also  Topcon Positioning launches Digital Layout building construction software

KKR’s investment will be used for further powering Probe CX’ growth and consolidate its digital capabilities to improve its service offering to customers.

— Managing Director at KKR said: “We are excited to work closely with Andrew and his team to expand Probe CX’s leading market position. We look forward to leveraging KKR’s industry and operational expertise to help accelerate Probe CX’s growth plans and to scale its digital services capabilities and footprint for the benefit of its customers.”

See also  Datamatics unveils Generative AI integration in global digital technology solutions

The deal, which is contingent on regulatory approvals and other customary closing conditions, is anticipated to close by the year end.


Discover more from Business-News-Today.com

Subscribe to get the latest posts sent to your email.

CATEGORIES
TAGS
Share This