Infosys bags two partner excellence awards at Blue Prism World 2021

Infosys has bagged a couple of “Partner Excellence Awards for Client Business Impact: Telecommunications” at the Blue Prism World 2021 held by Blue Prism, an intelligent automation provider to enterprises.

The Indian IT services provider was awarded for providing intelligent automation-based solutions and bringing in high business impact for Australian telecommunications and technology company Telstra.

Under its T22 strategy, Telstra had plans to deploy automation for unifying various legacy systems and align processes to enhance and digitize the customer experience.

In this process, the Australian firm chose Infosys as a partner.

Infosys said that it had leveraged Blue Prism for implementing its applied AI-based solutions for automating complex processes, which led to decreased cost to operate courtesy of improved cycle time, and release of subject matter expert bandwidth to facilitate more strategic customer-centric activities.

D R Balakrishna — Senior Vice President, AI and Automation, Infosys said: “AI is an integral pillar to any digital transformation journey today, and enterprises need to be quick to identify the right opportunities.

“At Infosys, we bring together our design thinking approach with applied AI capabilities to discover, democratize and derisk this transformation.

“Leveraging our strong relationship with able partners like Blue Prism, we are able to rapidly deliver high quality solutions, making positive impact across functions and deliver measurable value across complex business processes.”

Infosys bags two partner excellence awards at Blue Prism World 2021. Photo courtesy of PrasanthR/Wikimedia Commons.

The Indian IT giant claimed that with the enhanced customer experience and employee efficiency, it could return more than 20,000-man-hours to Telstra’s business in 12-18 months along with considerable cost savings.

Linda Dotts — Chief Partner Strategy Officer at Blue Prism said: “We congratulate Infosys on winning regional as well as global awards in the ‘Client Business Impact’ category for the stellar work they delivered for Telstra.

“Our core focus is to enable enterprises drive better and more strategic digital transformation and we value our partner community for its positive impact on our shared customers. Their solutions, built on the Blue Prism intelligent automation platform, provide a way for organizations to approach work in a new, more agile way.”