Hinduja Global Solutions to acquire TekLink International and uKnowva

Hinduja Global Solutions (HGS) has announced the acquisitions of Illinois-based TekLink International and India-based uKnowva in a move to expand its digital capabilities.

The India-based customer experience (CX) services provider has signed a deal to acquire TekLink International, a financial planning and analytics service provider, for $58.8 million. This deal is likely to close in the next couple of months.

TekLink International, which is headquartered in Warrenville, also has a footprint in Europe and delivery centers located in Hyderabad and Indore.

It is said to support more than 60 clients, including a major food manufacturer, a global beverages major, and an American multinational confectionery.

Hinduja Global Solutions said that the acquisition of TekLink International will bolster its digital solutions business through the addition of enhanced expertise in developing data platforms, financial planning, and analytics.

Pankaj Gupta — TekLink International Founder and CEO said: “We are excited to become part of the HGS family to complement their already established digital customer engagement, digital experience, intelligent automation, and cloud & security portfolio with our world-class data platform and analytics solutions and services.

“Together, our mutual clients will benefit from best-in-class, end-to-end digital transformation.”

To acquire uKnowva, which is a digital human resources management system (HRMS) product business, Hinduja Global Solutions has inked a non-binding letter of intent (LoI) with Convergence IT Services. The financial terms of the possible deal have not been disclosed.

uKnowva is a cloud-based SaaS platform which is said to make use of intelligent software for helping midsize and growing companies with human capital management, automation, and collaboration.

The HRMS products business has more than 75 employees in India, who support more than 300,000 users across more than 80 clients. Its acquisition is expected to generate technology synergies with the existing human resource outsourcing (HRO)/ payroll and finance and accounting (F&A) business of Hinduja Global Solutions, that supports several clients with primarily HR operations related activities in India and the Middle East.

Partha DeSarkar — Hinduja Global Solutions Group CEO said: “HGS has been investing significantly in developing technology-led capabilities to reimagine the CX journey for our clients in an increasingly digital first world. TekLink and uKnowva with their transformative solutions in the analytics & financial planning and HR technology segments, respectively, are a good strategic fit for us.

“The synergies will help us strengthen our existing digital portfolio substantially, expand in new rapidly growing segments, co-create solutions, and cross-sell to clients.

“We continue to build an end-to-end ecosystem of innovative solutions that support every touchpoint in the consumer journey.”

Recently, Hinduja Global Solutions completed the acquisition of the digital media business of NXTDIGITAL in India.