Coca-Cola signs cloud and digital transformation deal with Microsoft

The Coca-Cola Company has signed a five-year agreement with Microsoft to standardize its business operations on the latter’s cloud and generate rich new digital experiences that will offer innovative solutions to modernize how the soft drinks giant engages with its employees and customers.

With this agreement, the firms will use the capabilities of Microsoft Azure, Dynamics 365, and Microsoft 365. These solutions are expected to help Coca-Cola get new insights from data across the enterprise, thereby enabling a 360-degree view of the business, and offering improved customer and employee experiences.

Barry Simpson – senior vice president and chief information and integrated services officer of Coca-Cola said: “At The Coca-Cola Company, innovation and growth are key pillars of our business.

“This partnership with Microsoft allows us to really step change our employee experience through replacing previously disparate and fragmented systems. These platforms allow us to deliver relevant, personalized experiences as we network our organization.”

According to Microsoft, the soft drinks giant by building on the objective of empowering employees with a networked way to access information and support has expanded beyond a chat interface and has designed an app-based experience available on employee mobile devices.

Coca-Cola signs cloud and digital transformation deal with Microsoft. Photo courtesy of DXR/Wikipedia.org.

Coca-Cola is also deploying Dynamics 365 Customer Service, the Power Platform, and Microsoft Teams to all its employees to update productivity with the improved security that runs across Azure and Microsoft 365 cloud services.

According to Microsoft, its new Dynamics 365 AI-driven insights and real-time dashboards when deployed, enable call center managers to track performance metrics for overall employee satisfaction scores and benefit from insights in real-time into which call topics are helping with scores. The investments are also expected to help Coca-Cola to access the latest innovations in the Dynamics 365 portfolio of applications and expanding capabilities that provide a true 360-degree customer and business view, unifying processes and offering forward-looking intelligence to enable employees to drive decisions and action proactively.

Judson Althoff – executive vice president of Worldwide Commercial Business at Microsoft said: “Coca-Cola is a pioneer and forward-thinking leader in its industry.

“Today, the company is taking its digital innovation a step further, leveraging Dynamics 365, Microsoft 365 and Azure to better connect people and opportunities through breakthrough productivity and powerful information management that will drive continued business success over the next decade.”

Microsoft said that Coca-Cola Company is also rolling out Microsoft 365 and Microsoft Teams across the world to equip its employees with a single hub to connect and collaborate across chat, meetings, calling, and documents.

Owing to the coronavirus pandemic, the soft drinks giant is said to be utilizing Microsoft’s collaboration technologies to support the growing demand of a largely remote workforce.