CBI Home Health renews AlayaCare partnership to drive national digital care transformation

Why did CBI Home Health renew its partnership with AlayaCare for another three years across Canada?

CBI Home Health, a major division of CBI Health and one of Canada’s largest home and community care providers, has renewed its enterprise-wide partnership with AlayaCare, a cloud-based digital health platform provider. The renewed agreement, announced on June 26, 2025, extends the collaboration for another three years and is designed to support national service scale, operational alignment, and innovation through digital care technologies.

AlayaCare, which provides end-to-end digital platforms for in-home and virtual care, will continue powering CBI Home Health’s service delivery across more than 800 Canadian communities. The renewed commitment reinforces a technology-led transformation strategy first initiated in 2019 and underscores both organizations’ intention to transition from deployment and stabilization to optimization and growth enablement.

How did the CBI Home Health–AlayaCare relationship evolve since the 2019 technology transfer agreement?

The CBI Health–AlayaCare partnership dates back to a pivotal 2019 agreement, when CBI Home Health divested its proprietary LinC and QCare software assets to AlayaCare as part of a broader digital transformation. That transaction marked the beginning of a structured collaboration between the care delivery provider and the healthcare software platform developer.

Since then, CBI Home Health has fully migrated from legacy systems onto AlayaCare’s core infrastructure. This consolidation has allowed for greater operational standardization, platform unification, and the integration of administrative and clinical functions across its national network. The architecture now spans key workflows including intake, scheduling, care planning, visit tracking, and reporting.

The result has been a demonstrable improvement in service consistency, efficiency, and scalability. As noted by AlayaCare chief executive officer Adrian Schauer, the extended agreement is not only a reflection of platform trust but also a shared commitment to raising the bar in Canadian care delivery.

What strategic shift does the renewal signify in terms of digital platform maturity and value realization?

With legacy migration complete, the next phase of the partnership focuses on platform optimization—unlocking long-term value through strategic data use, automation, and innovation in frontline delivery. CBI Home Health’s leadership made it clear that the new agreement is not just a renewal of systems but a progression to advanced digital enablement.

Andrew Prahalad, vice-president of information technology at CBI Home Health, indicated that the focus is shifting from system stabilization to data-driven operational optimization. He stated that the current stage allows the organization to leverage AlayaCare not just as an IT backbone, but as a growth engine capable of delivering measurable efficiency and quality outcomes.

CBI Home Health’s president and chief operating officer Neil King emphasized the role of the platform as a foundational element in the company’s ongoing digital transformation. He characterized the renewed agreement as a launchpad for continued innovation that is centered on enhancing care for clients, caregivers, and communities.

What platform capabilities does AlayaCare offer to support enterprise-level care providers like CBI Home Health?

AlayaCare, headquartered in Montreal and founded in 2014, has grown to support over 600 employees and serves public, private, and non-profit clients in the community care space. The Canadian health technology company provides a fully integrated platform that manages the entire client lifecycle—covering needs assessment, care planning, schedule optimization, route mapping, visit verification, and hybrid care modalities including virtual and in-person appointments.

In the case of CBI Home Health, the digital infrastructure now supports national service delivery across home, clinic, and facility-based settings. By aligning data and operations on a single cloud-native platform, CBI Health aims to lower cost-to-serve metrics while expanding regional access and improving continuity of care.

The system’s ability to support data compliance, real-time updates, and care coordination also makes it valuable in highly regulated environments like Ontario’s home care ecosystem or Quebec’s community support network. Institutional observers note that the AlayaCare platform’s interoperability and configurability are important differentiators in winning multi-region, long-duration contracts.

How are institutional investors and analysts interpreting this renewal in the context of Canada’s digital health sector?

Analysts tracking enterprise software deployment in Canadian healthcare view long-term renewals like this one as key indicators of customer retention, platform stickiness, and value realization in post-sale periods. Though no financial terms of the renewal were disclosed, the duration and strategic framing of the deal suggest continued investment by both organizations in platform evolution.

Institutional sentiment remains cautiously optimistic about Canada’s digital health market, especially in sectors where hybrid care, remote monitoring, and virtual triage are becoming policy-mandated components. AlayaCare’s platform alignment with these trends makes it a strong contender in both organic growth and public-private partnership contexts.

In parallel, the broader home care sector in Canada is undergoing structural reforms driven by provincial funding constraints, labor shortages, and a shift away from hospital-centric models. Analysts expect digital platforms like AlayaCare to play an expanding role in facilitating decentralized care and enabling more data-informed planning at the payer and provider levels.

What are the long-term outlooks for CBI Home Health and AlayaCare as digital care enablers?

As both organizations pivot toward long-term optimization, their collaboration is likely to explore areas such as predictive analytics, AI-assisted triage, and deeper integration with electronic health records and provincial platforms. Future iterations of the partnership may also focus on metrics-based care coordination and patient outcome benchmarking across regions.

For CBI Home Health, the ability to scale without adding substantial administrative overhead is a critical goal. The organization serves thousands of patients daily, and its success in deploying AlayaCare at scale could become a replicable model for other large home care providers across North America.

For AlayaCare, continued renewals from legacy clients such as CBI Home Health reinforce the credibility of its platform in mission-critical healthcare environments. As it expands its footprint across Canada, Australia, and the United States, platform maturity and deployment success in high-volume settings could open new growth channels—including additional long-term contracts and possibly deeper government integration opportunities.