Case IQ acquires WhistleBlower Security to bolster incident reporting suite
In a major move in the compliance and ethics reporting industry, Case IQ, a renowned global provider of investigative case management software, declared its acquisition of WhistleBlower Security. The latter is celebrated as an eminent provider of ethics and compliance reporting solutions, especially known for its premier hotline case intake solutions.
Pivoting on Robust Intake Offerings to Manage Risk
Risk management for companies hinges significantly on effective incident reporting intake methods. A pivotal step in Case IQ’s mission to globally excel in intake offerings, this acquisition aims to facilitate constituents of companies to relay matters through their desired communication channels like live answer hotlines, web intakes, mobile apps, or virtual hotlines. This holistic intake system is foundational to ensure incident reports are both comprehensive and precise, thus empowering companies to robustly mitigate risks.
The Rising Significance of Telephone-Based Hotline Solutions
Anchored deeply in case management intake, telephone-based hotline solutions are witnessing a surge in their global significance. Accounting for over a third of all reports, WhistleBlower Security stands out as a global frontrunner in this domain. Their commitment to the integrity of the anonymous reporting procedure fortifies the trust of incident reporters.
David McNeill, CEO of Case IQ, expressed his views on the acquisition: “We believe that hotline intake is crucial, and WhistleBlower clearly surpasses competitors. WhistleBlower’s exceptional expertise and service are unparalleled, ensuring unmatched reliability and ease for all stakeholders. From their streamlined one-step dialing process, industry-leading response times, and phone line reliability, to their unwavering focus on caller experience, WhistleBlower distinguishes itself as the superior choice.”
Broadening the Palette with WhistleBlower’s IntegrityCounts
Beyond just hotline intake, WhistleBlower Security also offers “IntegrityCounts”, a highly scalable case management platform. This product addresses the needs of incident reporters and stands as an excellent complement to Case IQ’s CMS solution, which is tailor-made for investigators.
Shannon Walker, the founding force behind WhistleBlower Security, will now be part of the Case IQ leadership spectrum as the EVP of Thought Leadership & Strategy. Sharing her anticipation, Walker said, “We’ve partnered with Case IQ as a hotline provider for years and look forward to now being formal teammates. Between our two products, we can cater to the unique needs of enterprise and SMBs, with tremendous value at different price points. Our leadership team is excited to join a company that values our expertise and enthusiasm for helping customers manage their risks and create workplaces with strong speak-up cultures.”
Under the acquisition umbrella, both brands, Case IQ and WhistleBlower Security, will co-exist, as efforts are channeled to extend WhistleBlower’s hotline expertise to a broader clientele.