Bharti Airtel expands retail presence with launch of next-gen stores in Ambala

Bharti Airtel, a frontrunner in India’s telecommunications sector, has expanded its retail footprint with the inauguration of two next-generation company-owned stores in Ambala, Haryana. Located in Mahesh Nagar, Manav Chowk, these new outlets are poised to significantly enhance Airtel’s retail presence in the region, offering customers an unparalleled service experience. The stores are designed to showcase the full spectrum of Airtel’s cutting-edge technologies, including Airtel Xstream, Xsafe, and 5G Plus, among others.

The launch of these stores aligns with Airtel’s commitment to creating excellence and winning customers for life. Each store is curated around the needs of the neighborhood, displaying Airtel’s wide range of offerings and ensuring that customers have access to the latest in telecommunications technology. The store staff, known affectionately as ‘Airtel Friends,’ are well-trained to address and resolve any queries related to Airtel’s comprehensive portfolio, including mobile, broadband, and DTH services.

Pushpinder Singh Gujral, CEO of Upper North at Bharti Airtel, articulated the company’s customer-centric approach: “Customer obsession continues to be the core tenet driving us at Airtel as we embark on a massive retail expansion in the state of Haryana. As a one-stop-shop for all customer needs, these neighborhood stores will offer an exhaustive range of services. The state of Haryana continues to be a big focus market for us, and we will continue to invest in this market.”

This strategic expansion underscores Airtel’s dedication to enhancing its offline presence across India, building on its existing network of 1,500 stores nationwide. The initiative not only aims to make Airtel’s innovative solutions more accessible to customers but also reflects the company’s ongoing investment in improving the customer service experience and its commitment to the Haryana market.

The opening of Bharti Airtel’s next-generation stores in Ambala is a significant move towards reinforcing its market presence and delivering on its promise of exceptional customer service. This expansion is indicative of Airtel’s strategy to stay ahead in the competitive telecommunications industry by not just offering cutting-edge technology but also by creating spaces where customers can experience these technologies firsthand. The focus on training staff to become ‘Airtel Friends’ is a testament to Airtel’s commitment to customer satisfaction and building lasting relationships.