Ascot U.S. chooses Guidewire to revolutionize claims management

In a significant development for the insurance industry, Ascot U.S. has announced its strategic decision to adopt Guidewire ClaimCenter on Guidewire Cloud to elevate its claims handling capabilities. This move is aimed at simplifying IT operations, quickly adapting to evolving market demands, and enhancing service quality for brokers and policyholders. Furthermore, Ascot U.S. is set to enhance its catastrophe management through Guidewire Canvas. The partnership between Ascot U.S. and Guidewire marks a pivotal step in leveraging cutting-edge technology to optimize claims processes and adhere to a client-, risk-, and tech-centric business strategy.

Marina Barg, the Chief Claims Officer at Ascot U.S., expressed the company’s enthusiasm about partnering with Guidewire, highlighting the anticipated improvements in service delivery and operational efficiency. “Ascot U.S. is delighted to partner with Guidewire to assist our claims teams in providing continued exceptional service to our customers and in meeting the needs of our client-, risk-, and tech-centric brand and business strategy. This partnership ensures that we will continue to use the best technology available to make the claims handling process more efficient from workflow and data perspectives, and to leverage Guidewire’s expertise in keeping up with the latest in claims handling capabilities,” said Barg.

Owen Williams, Ascot Group’s Chief Information Officer, praised Guidewire for its robust, scalable, and secure platform, citing these qualities as key reasons for their selection. “We selected ClaimCenter on Guidewire Cloud because Guidewire has the modern, resilient, scalable, and secure platform and market leadership, product maturity, and track record of successful implementation projects that we were looking for,” Williams remarked. This strategic choice allows Ascot U.S. to focus on core operations while Guidewire manages system maintenance and technological updates.

David Laker, Guidewire’s Chief Sales Officer, expressed satisfaction with Ascot U.S.’s trust in Guidewire’s capabilities to transform its claims operations. “We are pleased that Ascot U.S. has entrusted Guidewire to transform its claims operations and advance its mission of offering clients the utmost financial security while delivering bespoke products and world-class service ― pre- and post-claims,” Laker stated.

Ascot U.S.’s decision to also adopt SmartCOMM from Smart Communications for customer communications management further underscores its commitment to leveraging technology for operational excellence.

Smart Communications, a Guidewire PartnerConnect Solution member, will play a crucial role in enhancing customer engagement and satisfaction.

Ascot Insurance’s move to harness Guidewire’s ClaimCenter and Canvas reflects a broader industry trend towards digital transformation. By prioritizing technological innovation, Ascot U.S. is positioning itself to better serve its clients and adapt to the rapidly changing landscape of the insurance industry. This partnership not only signifies a significant advancement in claims management but also sets a benchmark for operational efficiency and customer service in the sector.