Why Bidgely’s UtilityAI Pro could become the AI operating system for smart utilities

Bidgely is making a bold play to become the AI backbone of the global utility sector with the launch of UtilityAI Pro, a vertically integrated platform designed to transform raw energy data into real-time, enterprise-grade intelligence. Positioned as the first full-stack AI system purpose-built for electric utilities, energy providers, and DISCOMs, UtilityAI Pro embeds directly into a utility’s preferred cloud infrastructure—enabling secure, scalable deployment without the need to migrate sensitive grid or customer data.

The launch comes at a pivotal time for utilities navigating the complex demands of electrification, distributed energy integration, and rising customer expectations. With regulatory mandates and infrastructure constraints piling up, many providers have struggled to extract meaningful value from their AMI rollouts and cloud investments. UtilityAI Pro aims to fill this gap by turning petabytes of underutilized meter and grid data into actionable insights—ranging from appliance-level usage behavior to predictive stress points across the network.

By building a platform optimized for utility-specific operations—and avoiding the pitfalls of generic AI tools—Bidgely is positioning UtilityAI Pro not as an add-on, but as a foundational operating layer for data-driven decision-making across the entire utility enterprise.

Why is Bidgely’s vertical AI strategy gaining traction in the utility sector?

The introduction of UtilityAI Pro is well-timed given the industry’s lag in AI readiness. Although utilities have made massive investments in data infrastructure through smart meter deployments and cloud migrations, few have succeeded in converting that raw data into actionable intelligence. According to the IFS Global Utility Survey 2024, just 20 percent of utilities report having completed their digital transformation journey, despite over 80 percent identifying artificial intelligence and analytics as critical strategic priorities.

This disparity is precisely what Bidgely is targeting. UtilityAI Pro transforms vast amounts of consumption and grid data into strategic outputs that energy providers can use to improve forecasting, personalize services, and optimize infrastructure spend. More importantly, the platform does this without requiring data to leave the utility’s existing cloud environment—a major concern for Chief Digital Officers and Chief AI Officers overseeing critical infrastructure.

Abhay Gupta, Chief Executive Officer of Bidgely, said the launch reflects years of feedback from digital transformation leaders who were hesitant to export sensitive grid data to external platforms. UtilityAI Pro, according to Gupta, solves this by operating as a plug-in AI layer for utilities’ own cloud setups, delivering secure, scalable insights using Bidgely’s 19 patented machine learning algorithms and a decade of utility-specific AI training.

How does UtilityAI Pro differentiate itself from generic AI tools used by other industries?

UtilityAI Pro was designed from the ground up to address the unique operational complexities of the utility sector. While general-purpose AI tools focus on text, images, or enterprise workflow automation, Bidgely’s platform specializes in extracting meaning from energy-specific signals—smart meter reads, EV charging patterns, solar feed-in behavior, and appliance load profiles.

One of the platform’s standout features is its ability to deliver ten times the granularity of conventional utility analytics tools. This allows digital innovation teams to profile customer behavior at the appliance level, identify energy theft or anomalous usage, forecast distributed energy resource impact, and simulate grid stress with remarkable precision.

Rather than treating AI as an experimental overlay, Bidgely embeds its models deep into existing workflows—billing, outage management, call center scripts, DER program design, and demand response operations. This approach turns AI from a standalone product into a utility-wide decision support fabric.

Hunter Horgan, Managing Director of Renown Capital Partners and a Bidgely investor, noted that the real innovation lies in UtilityAI Pro’s ability to “enrich all utility applications with behind-the-meter intelligence,” which allows for compounding returns on prior investments in AMI, SCADA, and cloud migration.

What specific functions and operational areas does UtilityAI Pro enhance?

UtilityAI Pro is not a single-application tool. It serves as an intelligence backbone that integrates across functions traditionally siloed in the utility sector. Customer operations, distribution grid teams, regulatory reporting units, and field services can all tap into its insights. Key operational transformations include:

Customer profiling is significantly upgraded through the use of AI models that detect appliance types, predict rate-switching behavior, and identify program enrollment propensity based on live usage signals. This gives marketing and engagement teams the data they need to drive participation in efficiency, EV, or solar programs.

Conversational copilots powered by utility-specific language models assist front-line staff in billing queries, outage communication, and energy advice, increasing service resolution rates and reducing escalations.

Grid modernization efforts benefit from predictive diagnostics that analyze feeder stress, transformer health, and DER volatility at the substation level, helping grid operators allocate investment more efficiently.

DER forecasting is elevated through AI models that simulate future loads from EVs, battery storage, and rooftop solar based on location-specific adoption curves and behavioral data. This supports time-of-use rate design, managed charging schemes, and grid harmonization strategies.

Because UtilityAI Pro functions within the utility’s cloud ecosystem, it is also developer-friendly—allowing digital teams to prototype custom applications without building new data pipelines or exposing sensitive infrastructure.

How is the market responding to Bidgely’s platform and vertical AI adoption?

While Bidgely is a private company, sentiment within the energy SaaS and smart grid investor communities has been increasingly bullish on vertical AI strategies. Unlike horizontal AI tools that struggle to generate operational relevance in regulated sectors, vertical platforms like UtilityAI Pro are viewed as more deployable, easier to integrate, and more aligned with domain-specific ROI metrics.

Analysts covering AI adoption in critical infrastructure note that cloud-native utilities are looking for secure, embedded solutions that fit into their risk management frameworks. By letting utilities keep data residency intact while layering AI models over it, Bidgely is winning credibility as a partner—not a disruptor.

Investor interest in utility AI platforms is also rising due to mounting policy support for clean energy transitions. Governments across North America, Europe, and Asia-Pacific are incentivizing data-driven grid upgrades, DER enablement, and load flexibility. Bidgely’s platform directly supports these outcomes, putting it in a favorable position for enterprise expansion and possible strategic partnerships with OEMs or system integrators.

What is the broader significance of UtilityAI Pro for the clean energy transition?

Bidgely’s UtilityAI Pro arrives at a critical inflection point in the global energy landscape. As grids decentralize and customer expectations evolve, utilities must shift from one-way power distributors to data-enabled service orchestrators. This transformation cannot be achieved through hardware upgrades alone—it requires AI systems that understand energy patterns, customer diversity, and grid limitations in real time.

UtilityAI Pro supports time-of-use pricing, proactive outage management, and dynamic DER integration—all essential for flattening peak demand curves, enhancing resiliency, and reducing carbon intensity. It also aligns with global clean energy goals by helping utilities understand and influence consumer behavior at scale.

Bidgely’s earlier iterations of its UtilityAI platform focused heavily on customer-facing analytics. UtilityAI Pro takes that DNA and scales it across the utility enterprise, turning siloed insights into a comprehensive AI layer that spans from grid edge to back office.

What’s next for Bidgely and the UtilityAI Pro roadmap?

With more than $75 million in venture funding and a portfolio of 30+ energy data scientists, Bidgely is expected to focus on scaling UtilityAI Pro across multiple geographies. Initial adoption may be concentrated in markets with high AMI penetration and mature cloud environments, such as North America, the Nordics, and parts of East Asia.

The company is also well-positioned to partner with national utilities undergoing modernization, especially those implementing customer-centric mandates, EV rollout targets, or digital twin initiatives.

While specific customer names have not been disclosed, Bidgely’s emphasis on cloud-agnostic deployment and modular integration suggests UtilityAI Pro could become a standard AI infrastructure layer for progressive energy providers. Whether used to optimize grid reliability or tailor customer programs, the platform sets a new benchmark for how data, AI, and utility strategy intersect.

Key takeaways: Bidgely’s UtilityAI Pro and the future of AI-powered utility operations

• Bidgely has launched UtilityAI Pro, a vertical artificial intelligence platform purpose-built for global utilities, DISCOMs, and energy providers.
• The platform delivers tenfold higher data granularity and enables behind-the-meter visibility into appliance-level consumption, grid health, and DER impact.
• UtilityAI Pro is cloud-agnostic and integrates directly into utilities’ existing infrastructure, enabling secure, large-scale AI deployments without compromising data sovereignty.
• It enhances customer engagement, predictive maintenance, outage management, and DER planning through patented utility-specific machine learning models.
• Industry sentiment is strong, with investors and analysts backing the platform’s cloud-native design, modular extensibility, and strategic relevance to the energy transition.
• Bidgely is leveraging its 19 patents, decade of experience, and over 1 terabyte of daily smart meter data processing to position UtilityAI Pro as a foundational AI layer for the modern utility.
• The launch aligns with growing policy and regulatory emphasis on data-driven grid modernization and AI-powered customer personalization across clean energy markets.
• UtilityAI Pro strengthens Bidgely’s roadmap as utilities globally seek to close the gap between digital infrastructure investment and real-time operational intelligence.