Infosys and Old National Bank team up for next-level technological overhaul

Infosys and Old National Bank (NASDAQ: ONB), a leading Midwest-based commercial bank, have extended their strategic partnership into its fourth year. This enhanced collaboration is designed to accelerate Old National’s operational and technological transformation by leveraging Infosys’ advanced digital solutions, including automation and Generative AI (GenAI), thereby optimizing business processes and driving operational efficiency.

Driving Operational Efficiency with Advanced Technologies

Since the onset of their collaboration in 2020, Infosys has been instrumental in transforming Old National Bank’s digital infrastructure using a self-sustaining model that emphasizes both operational efficiency and cost-effectiveness. These initiatives have significantly strengthened the bank’s stability, enhanced system resiliency, and markedly improved client experiences—all of which have been key drivers of the bank’s sustained growth.

Jim Ryan, Chairman and CEO of Old National Bank, underscored the institution’s commitment to delivering outstanding experiences for clients and employees alike. He highlighted Infosys’ role in optimizing business processes, with a distinct focus on enhancing operational efficiency and generating value. Ryan expressed appreciation for Infosys’ dedication to advancing Old National’s growth and success.

A Shared Vision for Transformative Growth

Dennis Gada, Executive Vice President and Global Head of Banking and Financial Services at Infosys, expanded on the alignment between Infosys and Old National Bank. He emphasized that both organizations are dedicated to developing and managing enterprise-scale solutions that drive operational transformation and foster growth. Gada reiterated Infosys’ commitment to further advancing Old National’s business process transformation through the implementation of Infosys Topaz, an integrated suite of digital transformation tools.

Gada also noted that Infosys’ deep expertise in the banking sector—particularly in technology and operations—uniquely positions the company to generate significant growth and efficiency benefits for mid-sized and regional financial institutions like Old National. The strengthened partnership is expected to lead to transformative results, driving efficiency gains and elevating customer care standards.

Expert Insight: Key Factors Behind the Growth

The expanded collaboration between Infosys and Old National Bank comes at a critical juncture when financial institutions are increasingly prioritizing digital transformation to remain competitive. By leveraging GenAI and automation, Old National is well-positioned to streamline its operations while enhancing customer satisfaction—a vital differentiator in a highly competitive market where client experience is crucial to building lasting loyalty.

This strategic partnership with Infosys also ensures that Old National Bank remains resilient in addressing the challenges of an evolving financial landscape. The application of automation and AI serves as a transformative enabler, particularly for mid-sized banks striving to innovate and achieve operational excellence comparable to larger institutions.