TransPerfect Connect opens new contact center in Phoenix, AZ

TransPerfect, a language and technology solutions provider, has opened a new contact center in Phoenix, Arizona, which has a seating capacity of 900.

Claimed to be designed with productivity, employee convenience, and workplace enjoyment as main priorities, the TransPerfect contract center in Phoenix is said to have various amenities such as a large on-site cafeteria, meditation/quiet room, game room, mothers room, and prayer room, along with free parking and easy access for taking public transport.

Christine Mackay – Director of Phoenix Community and Economic Development said: “Advanced business service providers such as TransPerfect find the quality workforce in Phoenix to be a valuable asset.

“Phoenix is well known for an experienced customer service workforce. TransPerfect is capitalizing on that experience and a diverse population with multiple language capabilities to grow in Arizona.”

The TransPerfect contract center in Phoenix is said to consolidate on the company’s existing Arizona footprint, joining its original Tempe contact center, which has been home to hundreds of local contact center professionals and remote interpreters ever since it was opened in 2011. The Tempe contact center is located at 1725 W. Greentree Drive and will continue to operate, said TransPerfect.

Phil Shawe – President and CEO of TransPerfect said: “The demand for contact center support and remote interpretation continues to rise as companies elevate their focus on overall customer experience. Our ties to the greater Phoenix area grow stronger every day, and we expect that Arizona will continue to be the primary hub for our contact centers for years to come.”

The language and technology solutions provider said that its Arizona-based interpreters and customer service agents give clients over-the-phone interpretation and also general customer service outsourcing in addition to contact center support solutions.