TCS roped in by South32 to boost operational resilience and agility


Tata Consultancy Services (TCS) has been roped in as a strategic partner by Australian mining and metals company South32 to improve its IT operating model for increased operational resilience and business agility.

Under the multi-year managed services partnership, the Indian IT services firm will provide South32 application and infrastructure services that are highly important to the latter’s global operations.

The partnership consolidates on their previous relationship during which Tata Consultancy Services helped the Australian miner to enable accelerated execution of its divestiture programs as well as monitor employee health and safety at its global mining sites during the Covid-19 pandemic.

Seema Mehra — Tata Consultancy Services UK, Europe and ANZ Head of Energy and Resources said: “The mining industry is embarking on digital transformation journeys to drive greater productivity, health and safety, and environmental sustainability. Foundational to all this is a resilient and future-proof digital core that will provide the flexibility, agility and resources needed to sustain their transformation journeys.

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“We are delighted to partner with South32, and use our technology expertise, domain knowledge, innovation and our ability to contextualize our digital assets with cross industry knowledge, to transform their IT operations globally.”

Tata Consultancy Services roped in by South32 to boost operational resilience and agility

Tata Consultancy Services roped in by South32 to boost operational resilience and agility. Photo courtesy of South32.

As per the new contract, critical infrastructure management that was handled previously by various service-providers has been consolidated with Tata Consultancy Services, thereby driving end-to-end accountability.

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Under the expanded partnership, the Indian firm will utilize its machine first delivery model, which is powered by the ignio AIOps and ignio ERPOp. These will improve South32’s IT operational model, said Tata Consultancy Services.

By utilizing artificial intelligence (AI) in conjunction with machine learning, Tata Consultancy Services expects to infuse self-healing capabilities and more resilience into the IT stack of South32 that includes ERP and other corporate applications, operational technology, as well as the underlying infrastructure.

Tata Consultancy Services will also offer an integrated service desk for all the operations of South32 across Australia with immediate support by on-location IT personnel.

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The Indian IT giant said that the new IT operational model is expected to help South32 in achieving its goal to standardize, simplify, and streamline its IT operations.

The new IT operating model will assist South32 in reaching its strategic objective of standardizing, simplifying, and streamlining its IT operations.

Sara Braund — South32 Vice President of Digital Technology said: “To achieve our strategic goal, it is imperative that we work with partners who have the global network aligned to South32 operations and offer the breadth of services required for an organization like ours.

“In TCS we found a partner who understood our vision of simplification and had proven experience in establishing a resilient technology foundation.”

Recently, Tata Consultancy Services had been selected by Swiss Re to help develop a future-ready, cloud-based digital workspace.

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