Hinduja Global Solutions (HGS), a leader in technology-led customer experience (CX), today announced the formal launch of HGS Agent X, an innovative artificial intelligence (AI), automation, and analytics-powered user interface. This cutting-edge tool is set to transform call center operations by streamlining agent workflow and enhancing customer interactions. First-of-its-Kind Contact Center Accelerator HGS Agent X, […]
Hinduja Global Solutions (HGS), an India-based provider of digital consumer experience (CX), business process management (BPM), and digital media services, has inaugurated its new multilingual CX hub in Barranquilla, Colombia. The inauguration ceremony was graced by Group CEO Partha DeSarkar and various government dignitaries. Currently, the CX hub employs over 150 individuals, with plans to […]
Hinduja Global Solutions Limited (HGS) has wrapped up the previously announced $ 58.8 million acquisition of TekLink International, an Illinois-based financial planning and analytics services provider. The Indian digital consumer experience (CX), business process management (BPM), and digital media services provider announced the deal in December 2022. TekLink International caters to over 60 customers across […]
Hinduja Global Solutions (HGS) said that it has appointed Patrick Elliott as the Chief Executive Officer (CEO) for HGS UK, the company’s operations in the UK. The India-based provider of digital consumer experience (CX), business process management (BPM), and digital media services, expects Patrick Elliott to focus on growing the business in the region. To […]
Hinduja Global Solutions (HGS) has announced the acquisitions of Illinois-based TekLink International and India-based uKnowva in a move to expand its digital capabilities. The India-based customer experience (CX) services provider has signed a deal to acquire TekLink International, a financial planning and analytics service provider, for $58.8 million. This deal is likely to close in […]
Hinduja Global Solutions (HGS) said that it has opened HGS Colombia CX hub, a new multilingual customer experience (CX) hub in Colombia to support customers with English, Portuguese, and Spanish CX needs. The new contact center location of the Indian IT service management company is in Barranquilla on Colombia’s northern coast. Hinduja Global Solutions will […]
Hinduja Global Solutions (HGS) said that it has wrapped up the acquisition of the digital media business of NXTDIGITAL in India, thereby opening up a direct-to-consumer practice. The closing of the deal follows the approval from the Indian National Company Law Tribunal (NCLT) as well as its sanctioning the scheme of arrangement between Hinduja Global […]
Hinduja Global Solutions (HGS), through its subsidiary HGS International Mauritius, has wrapped up the previously announced acquisition of Diversify Offshore Staffing Solutions. The deal was announced in late January and its financial terms remained undisclosed. Based in Australia, Diversify Offshore Staffing Solutions is engaged in providing business process management (BPM) services. The Australian company, which […]
Hinduja Global Solutions (HGS) said that its subsidiary HGS UK has bagged a contract worth up to £211 million (INR 2,100 crores) from the UK Health Security Agency (UKHSA) to deliver critical customer support to British citizens. The contract is initially for a couple of years and can be further extended. According to Hinduja Global […]
Hinduja Global Solutions (HGS) has reported a net profit of INR 16,380 crores for the third quarter of the fiscal year 2022 (Q3 FY22), a growth of 117.8% compared to INR INR 7,518 crores in the same period of the previous fiscal year. The Indian IT service management company had a net profit of INR […]
