Freshworks Inc., a prominent name in customer engagement software, has announced the layoff of 660 employees, equivalent to 13% of its global workforce. The drastic move aims to help the company refocus on three core areas: customer experience, artificial intelligence, and employee experience. The decision, part of a larger global restructuring effort, marks the fourth […]
Birlasoft has entered into a global partnership with US-based software company Freshworks to help enterprises offer improved customer experience management services to customers with the help of new-age digital transformation solutions. The partners will provide products to businesses to delight their customers as well as employees. The partnership will focus on building capabilities and innovative, […]
