Shocking: Freshworks lays off 660 employees to focus on AI and customer experience

Shocking: Freshworks lays off 660 employees to focus on AI and customer experience

Freshworks Inc., a prominent name in customer engagement software, has announced the layoff of 660 employees, equivalent to 13% of its global workforce. The drastic move aims to help the company refocus on three core areas: customer experience, artificial intelligence, and employee experience. The decision, part of a larger global restructuring effort, marks the fourth […]